Note: The job is a remote job and is open to candidates in USA. ShipHero provides warehouse management software and fulfillment services for eCommerce brands, retailers, and 3PLs. The People Operations Generalist supports employees and managers across the employee lifecycle by managing people operations processes, HR records, benefits, payroll coordination, compliance, and employee support for a distributed workforce.
Responsibilities
- Manage onboarding, employee changes, leave administration, and offboarding, including documentation, system updates, and timely communication with employees and managers
- Maintain accurate HRIS and personnel records; prepare reports, track data quality, and protect confidential employee information
- Coordinate US benefits administration, including eligibility, enrollment, life events, vendor follow-up, and employee questions about the 401(k) plan and other available benefits
- Partner with payroll to validate employee data, time off, deductions, and changes for US payroll; coordinate with regional partners on Canadian and global employee and contractor processes
- Support US employment compliance across applicable federal, state, and local requirements, including hiring and work authorization records, wage and hour practices, leave administration, required notices, record retention, and policy updates
- Monitor deadlines and process changes; research issues, document findings, and escalate legal or complex employee relations questions to the appropriate People Operations or legal partner
- Guide managers and employees through policies, performance processes, employee relations concerns, and routine people questions with sound judgment and discretion
- Coordinate background checks, employment verifications, and employee documentation in line with company policy and applicable requirements
- Support recruiting coordination, interview scheduling, and offer and reference check processes as needed
- Improve workflows, templates, and employee communications; contribute to People Operations projects as business needs evolve
Skills
- A degree or diploma in Human Resources or a related field
- 3 or more years of broad People Operations or HR Generalist experience, with direct responsibility for multiple employee lifecycle processes
- Working knowledge of US employment compliance and experience applying HR policies across more than one US jurisdiction
- Experience administering HRIS records, benefits processes, payroll inputs, and confidential employee documentation
- Experience with the administration of compliance/leaves such as FMLA, workers compensation, EEOC, ACA, I-9, ERISA, Form 5500, state tax/UI registration, withholding and filing
- Strong written and verbal communication, research, organization, and problem-solving skills; ability to prioritize accurately in a fast-paced environment
- Sound judgment, discretion, and a service-oriented approach to employee and manager support
- Must have an understanding of and uphold the policies and procedures established by ShipHero
- Must have excellent research capabilities
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with the standards, practices, policies and procedures
- Be Service-oriented and able to resolve employee grievances with diplomacy and tact
- Ability to work in a fast-paced environment, multi-task, and self-learn
- Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality in a mature and non-judgmental, unbiased manner
- Proficient computer skills; ability to use and learn multiple systems. Advanced knowledge of Excel is required
- Strong attention to detail, acute sense of urgency
- Experience supporting a global workforce and coordinating with regional HR, payroll, or employment partners
- Familiarity with Rippling or a comparable HRIS and payroll platform; strong spreadsheet skills
Benefits
- Remote (US-based) work arrangement, with the ability to occasionally commute to and assist at the Dallas-Fort Worth (DFW) warehouse.
- The company provides equipment you need to be happy at your job.
- PTO + holidays.
- Mandatory fun time.
- Work-life balance in spades.
Company Overview