Note: The job is a remote job and is open to candidates in USA. Axia Women's Health is the nation’s largest community-based, integrated women's health network, committed to providing a caring and progressive healthcare experience for women. The People Operations Coordinator role focuses on delivering exceptional HR support, serving as a trusted resource throughout the employee lifecycle, and enhancing colleague experiences through technology and process improvements.
Responsibilities
- Serve as a primary point of contact for People Operations inquiries, providing timely, accurate, and professional support across key areas of the colleague lifecycle
- Deliver a consistently positive colleague experience by responding with empathy, clarity, and a solutions‑oriented approach
- Assess inquiries to determine the most effective resolution method, including written communication, system guidance, or live support when appropriate
- Maintain thorough, well‑documented case notes within digital ticketing systems to ensure continuity and service‑level adherence
- Leverage HR systems and digital tools (e.g., HRIS, ticketing platforms, workflow tools) to resolve inquiries efficiently and accurately
- Promote and support colleague self‑service by guiding users to available tools, resources, and system functionality
- Identify opportunities to improve tool adoption, reduce manual work, and optimize system usage across People Operations processes
- Support data accuracy and system integrity through consistent, detail‑oriented execution
- Identify recurring issues, inefficiencies, or friction points in People Operations workflows and propose practical solutions
- Partner with People Operations peers and stakeholders to streamline processes, reduce cycle times, and improve scalability
- Contribute to the development and maintenance of documentation, job aids, and standard work instructions
- Assist with testing, rollout, and adoption of new People Operations tools, enhancements, or process changes
- Collaborate with HR Business Partners, Recruiting, Payroll, Benefits, and other teams to ensure smooth handoffs and aligned service delivery
- Escalate complex or sensitive issues appropriately while maintaining ownership of the colleague experience
- Participate in team initiatives, audits, reporting, or special projects as needed
Skills
- 1-3 years of experience in a HR support, People Operations, or service-delivery role
- Experience supporting HR processes in a healthcare, multi-location, or high-volume environment
- Strong customer service mindset with a focus on responsiveness, professionalism, and clarity
- Excellent written communication skills, with the ability to adapt tone for diverse audiences
- Comfort working in digital, remote‑first environments with multiple systems and tools
- Demonstrated ability to identify process inefficiencies and suggest improvements
- Strong organizational skills and ability to manage multiple priorities in a deadline‑driven environment
- Beginner to intermediate Excel skills (e.g., filters, lookups, basic data analysis)
- Familiarity with HR systems and tools, preferably UKG and digital ticketing platforms
- Curiosity, adaptability, and willingness to learn new technologies and processes
- Prior experience in a customer service or operations-focused role strongly preferred
- Experience with Lean Six Sigma or other continuous improvement methodologies is preferred
Benefits
- Full time benefit-eligibility beginning the first of the month after hire
- 401(k) with company match
- Generous PTO offering with additional time off for volunteering
- Choice of multiple medical insurance plans to best meet your needs
- Access to Axia providers at little to no cost through Axia’s medical insurance
- Axia-paid life insurance, short term and long term disability
- Free counseling for colleagues and family members, including parents and parents-in-law
- Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
- Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
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