Note: The job is a remote job and is open to candidates in USA. United Veterinary Care is a multi-site veterinary hospital group in the United States. The People Administrator provides first-tier support to team members and leaders, resolves People-related inquiries, and supports administrative operations across People Operations, Benefits, Payroll, Compliance, and People Systems.
Responsibilities
- Serve as a first point of contact for team members and leaders submitting questions or requests through the HelpDesk, People Inbox, and other established support channels
- Resolve routine People-related questions using established policies, procedures, knowledge resources, and People systems
- Provide timely, professional, and customer-focused communication regarding the status and resolution of inquiries
- Review and triage incoming People tickets, requests, and inquiries to determine the appropriate next step or resource
- Route or escalate matters requiring specialized knowledge, interpretation, or decision-making to the appropriate People Partner, Payroll resource, or COE
- Gather required information and documentation from team members and leaders to facilitate timely resolution of requests
- Partner with members of the People and Payroll teams to support efficient and consistent service delivery
- Manage assigned requests in accordance with established service expectations and escalation procedures
- Document ticket activity and resolutions accurately and consistently
- Provide administrative support across People functions, including People Operations, Benefits, Payroll, LOA, Compliance, and People Systems, as assigned
- Complete routine People transactions, data entry, record updates, and administrative requests in applicable systems
- Maintain confidentiality and appropriately handle sensitive team member and organizational information
- Prepare, organize, maintain, and file People-related documentation and records in accordance with established processes
- Assist with the collection, organization, and validation of information needed to support People processes and programs
- Support routine reporting, tracking, audits, and data reconciliation activities
- Assist with preparation and distribution of standard People communications, forms, templates, and other materials
- Maintain People team trackers, shared resources, process documentation, and administrative records as assigned
- Identify incomplete requests or missing documentation and follow up with appropriate stakeholders
- Support recurring People processes and projects through scheduling, coordination, document preparation, tracking, and other administrative activities
- Identify recurring questions, administrative challenges, or process gaps and escalate opportunities for improvement to the appropriate team member
Skills
- High school diploma or equivalent required
- Proficiency with Microsoft Office applications and ability to learn new systems and technology
- Strong organizational skills and attention to detail; ability to follow established processes, identify when additional guidance is needed, and appropriately escalate questions or concerns
- Strong written and verbal communication skills with a service-oriented approach and the ability to handle confidential and sensitive information with discretion
- Ability to manage multiple requests and priorities while meeting established deadlines and working collaboratively across multiple People functions
- Associate or bachelor's degree in Human Resources, Business Administration, or a related field preferred
- 1-2 years of administrative, customer service, HR support, or related experience preferred
- Experience working with ticketing, HRIS, case management, or other business systems preferred
Benefits
- Short Term Disability paid for by employer
- Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Kaiser/UMR Insurance Plans with multiple options
- Flexible Spending Account or Health Savings Account options
- United Healthcare Dental Insurance; includes a 100% paid premium option for team members
- United Healthcare Vision Insurance options
- Long Term Disability option
- Progyny-Fertility and Family Building Support (up to $10,000)
- Team Member Discounts for Pet Care
- Paid time off - inclusive of sick, personal, and vacation
- LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
- Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
- Referral Bonus Program
- DailyPay on Demand
- Remote work arrangement
Company Overview