Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking a hands-on Pega AI and Customer Decision Hub (CDH) Architect to lead technical implementation activities. The role focuses on designing, configuring, developing, integrating, troubleshooting, and implementing Pega AI, customer decisioning, AI-powered workflows, and engagement solutions.
Responsibilities
- Design, configure, and implement Pega AI capabilities
- Implement Pega Knowledge Buddy solutions
- Implement Pega Voice AI capabilities
- Design and implement AI-powered workflows and AI orchestration
- Configure and integrate LLMs and external AI services with Pega
- Implement Pega AI components and AI-powered business solutions
- Configure and optimize Next-Best-Action strategies
- Build customer decisioning strategies and engagement policies
- Configure adaptive models and predictive models
- Implement real-time decisioning capabilities
- Configure customer profiles, propositions, and eligibility rules
- Develop customer journeys and engagement strategies
- Integrate Pega with enterprise APIs, data platforms, and AI services
- Troubleshoot and optimize AI and decisioning solutions
- Support AI governance, model governance, and responsible AI requirements
- Follow Pega guardrails and implementation best practices
Skills
- Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance
- High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance
- **Area of Experience**: Pega CDH
- * 5+ years of hands-on Pega CDH experience
- * 3+ years of hands-on Pega AI experience
- * Experience implementing Pega Knowledge Buddy
- * Experience implementing Pega Voice AI
- * Experience with Pega AI capabilities and AI-powered workflows
- * Experience integrating LLMs and AI services
- * Strong experience with Next-Best-Action Designer
- * Strong experience with Strategy Designer
- * Strong experience with adaptive and predictive models
- * Strong experience with customer decisioning
- * Strong experience with REST APIs**.**
- * Strong experience with JSON, XML, and SQL
- * Experience with real-time and event-driven integrations
- * Pega Certified Decisioning Consultant (PCDC)
- * Pega Lead Decisioning Architect certification
- * Banking or financial services experience
- * Experience with AI governance and model governance
- * Experience with enterprise AI implementations
- * Experience with customer engagement and personalization
Benefits
- This is a remote role.
- For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
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