Note: The job is a remote job and is open to candidates in USA. Alera Group, Inc. is one of the nation's leading independent insurance and financial services firms. They are seeking a P&C Content Designer to create training materials, process documentation, and user resources that support their Property & Casualty teams and enterprise platforms.
Responsibilities
- Design and maintain training materials, user guides, job aids, and quick reference resources for Applied Epic and other P&C platforms
- Develop standard operating procedures (SOPs), process maps, and workflow documentation that support enterprise business processes
- Translate complex system functionality into clear, user-friendly content for diverse audiences
- Partner with subject matter experts, business leaders, and configuration teams to document new processes and system updates
- Support system implementations, conversions, and continuous improvement initiatives
- Maintain the enterprise learning library and ensure content remains accurate, current, and aligned with organizational standards
Skills
- Bachelor's degree or equivalent work experience
- 5+ years of content development, technical writing, instructional design, or related experience
- 3+ years delivering technical or business systems training
- Strong understanding of Property & Casualty insurance operations
- Excellent written, verbal, and presentation skills
- Experience creating documentation and learning materials using Microsoft Office and other learning technologies
- Ability to simplify complex technical concepts into engaging, easy-to-understand content
- Experience supporting Applied Epic implementations or enterprise system transformations
- Experience developing SOPs, workflow documentation, and process maps
- Knowledge of change management and user adoption best practices
Benefits
- Comprehensive medical, dental, vision, life, and disability insurance
- 401(k) with company-sponsored benefits
- Generous paid time off and company holidays
- Professional development through Alera Group Academy
- Opportunity to play a key role in Alera Group's enterprise transformation
- Collaborative environment with opportunities to grow your career
- Location - Remote (Travel as Needed)
Company Overview