Note: The job is a remote job and is open to candidates in USA. OnPay is a software company providing cloud-based payroll, HR, and benefits solutions for small to midsize businesses. The Payroll Analyst supports clients with payroll-related issues, particularly retroactive payroll and tax adjustments, by analyzing complex data, coordinating resolutions, and ensuring payroll tax compliance.
Responsibilities
- Perform rigorous analyses on large and complex data sets from multiple payroll systems
- Serve as a point of contact for requests for retroactive payroll adjustments in addition to other payroll support-related items
- Take ownership and drive resolution to cases while keeping relevant parties informed (including the client, as appropriate)
- Stay abreast of governmental, regulatory and legislative payroll tax compliance
- Proactively develop and maintain functional knowledge in specialized area(s)
- Proactively analyze problems and drive root cause resolution to prevent recurrences
- Provide our clients with support regarding the resolution of issues via the online portal and phone
- Assist in identifying and driving best practices
- Research and provide analysis details on variances between payroll systems and the prior payroll provider
- Ability to work collaboratively with multiple internal and external stakeholders
- Serve as an ambassador for OnPay by driving Client satisfaction through effective communication and impactful engagement
Skills
- Commitment to a high standard of customer engagement
- Excellent organizational, problem-solving, analytical, and critical thinking skills to drive root cause resolution
- Strong attention to detail - capture and follow up on action items, and set appropriate expectations on complex matters
- Effective decision-making skills - ability to coordinate efforts across various functional teams and engage appropriate resources
- Self-starter - operate with a sense of urgency
- Strong subject wage and tax calculation experience
- Multi-state payroll tax knowledge
- Familiarity with federal and state tax returns and amendments
- Genuineness and desire to make a meaningful impact at a fast-growing, exciting company
- Ability to collaborate across functional areas in order to ensure the best outcomes for our clients
- 3+ years of HCM and/or payroll experience desired
- College experience (degree strongly preferred)
- Proven experience with payroll and tax operations, HCM software or related fields
- Fundamental Payroll Certification a plus
Benefits
- Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.
- 4 weeks PTO + paid holidays
- Medical/Dental/Vision
- Short- & Long-Term Disability
- Life Insurance
- Fertility Benefits
- Parental Leave
- 401(k) with company match
- Bonus
- Stock options
- Commitment to helping employees grow their careers
Company Overview