Note: The job is a remote job and is open to candidates in USA. DailyPay is a worktech company providing an on-demand pay solution that helps employers support their employees’ financial well-being. The Payments Operations Analyst I will execute high-volume, data-rich payment processes, reconcile user accounts, analyze data, and troubleshoot payment issues. The role also involves cross-functional collaboration, workflow improvement, and support for ad hoc payments operations projects.
Responsibilities
- Process high-volume payment files and perform complex user account reconciliations with a high degree of accuracy and attention to detail
- Consume and analyze data from multiple internal and external sources to troubleshoot and resolve payment processing issues
- Work cross-functionally with internal teams to ensure payment processing
- Identify, investigate, and resolve payment and product issues by utilizing the available systems and tools. Escalate to appropriate stakeholders as needed
- Investigate unique user use cases to identify friction points, providing data-backed recommendations for iteration on existing operational workflows
- Contribute to departmental efficiency by identifying and suggesting improvements to standard operating procedures (SOPs)
- Work on ad hoc projects/operational tasks for the payments team as needed
- Adhere to departmental standards for accuracy, efficiency and SLAs
Skills
- Bachelor's degree with 1+ Years of experience in Payments, Financial Operations, or Banking
- Ability to take initiative and be a proactive problem solver
- Strong Excel, project management and analytical skills with a high level of attention to detail
- Ability to adapt and thrive in a fast-paced team environment
- Clear and concise communication skills, with the ability to translate technical payment issues for non-technical internal stakeholders
- Flexibility to work outside of normal business hours may be required
Benefits
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Company Overview