Note: The job is a remote job and is open to candidates in USA. Bellota Labs is defining the future of online gaming through technology-driven products and a passionate team. The Senior Payments Operations Analyst will support ClubWPT Gold's day-to-day payments operations, including PSP monitoring, escalations, reconciliation, SQL-based analysis, reporting, and process documentation.
Responsibilities
- Monitor approval rates, decline reasons, and processing anomalies across all active PSPs using operational dashboards
- Flag deviations from baseline early and escalate with clear, source-backed evidence
- Track PSP uptime, incidents, and processor-side issues, and keep an operational log
- Serve as the point of contact for PSP support channels (email, Slack, ticketing portals) on operational issues: failed transactions, missing settlements, KYC/AML holds, refunds, and chargebacks
- Draft clear, professional communications to PSPs in English, including the specific transaction IDs, timestamps, and amounts needed to resolve issues quickly
- Follow escalations through to closure and document root cause
- Run and modify SQL queries to validate PSP volumes, settlements, fees, and approval metrics
- Support weekly and monthly PSP reconciliations by comparing processor reports, Databricks/Tableau data, bank settlements, and Finance records, respecting date basis, status semantics, and coverage boundaries
- Maintain and improve Google Sheets dashboards (advanced formulas, pivots, Apps Script where helpful)
- Never sum, match, or close a reconciliation from memory or estimation; every figure must be measured from source
- Update SOPs, runbooks, and PSP profiles as processes evolve
- Contribute to the reconciliation automation program by documenting current manual steps and edge cases so they can be codified in Databricks/Tableau/Corefy
- Prepare weekly operational summaries covering approval rates, volumes, incidents, and open escalations
- Support ad-hoc analyses requested by the Payments Ops Manager or Finance
Skills
- * 5+ years in payments operations, PSP reconciliation, or fintech data analysis
- * Advanced Google Sheets skills, including complex formulas (INDEX/MATCH, QUERY, ARRAYFORMULA), pivot tables, and structured workbook design; Apps Script is a plus
- * Direct PSP experience with settlements, chargebacks, refunds, decline codes, MID/gateway concepts, and reconciliation between processor and bank
- * Fluent English, written and spoken, for daily PSP correspondence and internal communication
- * Auditable working style: cites sources, distinguishes payment date vs. settlement date, and flags coverage gaps instead of guessing
- * Reliable async communicator across Slack, email, and ticketing systems, comfortable working across time zones
- SQL proficiency, able to write, read, and debug queries independently; Databricks experience preferred
- * Spanish (working with a bilingual team)
- * Experience with any of: Worldpay, PayNearMe, MuchBetter, Rapyd, MassPay, crypto, Corefy
- * Exposure to card, APMs, and alternative rails (bank transfers, wallets, cash-based)
- * Familiarity with Tableau or similar BI tools
- * Experience with iGaming, poker, or high-volume consumer payments
- * Compliance/AML/KYC operational awareness
Benefits
- Remote work arrangement
- You will have the opportunity to shape the direction of our flagship product, work with a world-class team, and make a lasting impact on the gaming industry.
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