Note: The job is a remote job and is open to candidates in USA. Rainforest is hiring a Payment Operations Intern for its PayOps team for the spring semester. The intern will manage operational data, address data quality issues, build reports, help draft customer support replies, and present a semester project.
Responsibilities
- Organize and manage the operational data our support team and AI support agent rely on
- Find and fix data quality issues, and help design processes that keep them from coming back
- Build basic reports that help the team see what's happening in the business
- Learn customer support from the ground up, drafting replies to platform questions under the guidance of our support lead
- Present your semester's work to the company at the end of your term
Skills
- Currently pursuing a business degree (or similar)
- Comfortable in Excel or Google Sheets
- Clear, careful writer
- Curious, coachable, and comfortable asking questions
- Interest in payments, fintech, or operations
- Experience using AI tools like ChatGPT or Claude for school or work
Benefits
- Hands-on experience in payments operations at an AI-forward fintech startup
- A dedicated manager who reviews your work and gives you regular feedback
- Training on how payments and embedded payments work
- Exposure to how a startup's operations, product, and risk teams work together
- The chance to return for the July to December semester, based on performance
- Comprehensive health benefits package
- Unlimited paid time off
- Paid parental leave
- A fun and flexible working environment
- Ongoing investment in employees and company culture
- Remote work or hybrid work at the Atlanta office (ATV Buckhead)
Company Overview
Company H1B Sponsorship