Description
Are you someone who enjoys helping people, stays calm under pressure, and thrives in a fast-paced environment?
We're looking for experienced English-speaking professionals to join our growing remote team as Patient Scheduling Specialists. In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish.
This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home.
What You'll Do
As part of our scheduling team, you will:
- Answer inbound patient calls professionally and confidently
- Make outbound calls when follow-up is required
- Respond to patient inquiries via email
- Schedule, reschedule, and confirm appointments
- Verify and update patient information accurately
- Explain scheduling requirements and appointment preparation instructions
- Communicate clearly and professionally with patients and internal teams
- Navigate multiple systems while documenting interactions accurately
- Deliver an exceptional patient experience on every interaction
Contract & Compensation
- $5.50 USD per hour
- Paid weekly in arrears
- Independent contractor position
Schedule
- Monday through Friday
- Weekends off
- Shifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST)
Training
Your onboarding includes:
- Two weeks of paid product training
- One week of nesting with coaching support
- Transition into production immediately after nesting
Equipment & Technical Requirements
A company laptop will be shipped to successful candidates. However, applicants must already have a computer that meets the following requirements.
Minimum requirements:
- Windows 11 computer (Mac devices are not supported)
- Intel i5 processor or higher
- Minimum 16 GB RAM
- Webcam
- USB headset
- Reliable fiber internet with a wired Ethernet connection
- Quiet, professional workspace free from distractions
- A second monitor
- A backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages.
Application Process
To ensure a fair and consistent hiring process, all applicants must complete every stage.
Successful candidates will progress through:
- Application Form
- Prescreen Questionnaire
- One-Way Video Interview
- Live Interview
- Final Interview
Please Note
- This is an English-speaking position.
- All communication during the hiring process will be conducted in English.
- Resumes must be submitted in English to be considered.
Requirements
We're Looking For Someone Who
- Speaks and writes fluent English
- Has excellent communication and active listening skills
- Is patient, empathetic, and professional
- Can build trust quickly with patients
- Is highly organized with exceptional attention to detail
- Is comfortable multitasking across multiple applications
- Works well independently in a remote environment
- Learns new systems quickly
- Maintains accuracy while working efficiently
- Is dependable, accountable, and punctual
Preferred Experience
Candidates with experience in one or more of the following will be highly regarded:
- Medical scheduling
- Healthcare administration
- Medical receptionist
- Patient support
- Call center customer service
- Appointment scheduling
- Healthcare customer service
Fluent English, excellent communication and active listening, organized, detail-oriented, comfortable multitasking, works independently, learns new systems quickly, dependable and punctual.
Key Responsibilities
- scheduling appointments
- answering patient calls
- verifying patient information
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time, Contract
- Workplace: Remote — Tijuana or Mexico
- Salary: USD 11,440 – 11,440 / year
- Languages: English
About Resolv.Global
A global BPO and customer operations partner helping businesses scale with people, technology, and operational expertise. — Industry: Consulting Services