Note: The job is a remote job and is open to candidates in USA. Sagent Behavioral Health is a behavioral health organization providing mental health services across multiple locations. The Patient Financial Representative serves as a liaison between patients and the organization by managing financial interactions, collecting balances, establishing payment plans, processing payments, and preparing accounts for collections or refunds.
Responsibilities
- Make a minimum of 100 outgoing calls and answer at least 75 incoming calls each week
- Establish and negotiate payment plans with patients as needed
- Thoroughly document all patient interactions in the account record
- Review claims to confirm all insurance billing is complete before referral to third-party collections
- Verify that all internal collection steps have been completed on each account
- Participate in required meetings and trainings and perform other duties as assigned by management
Skills
- Collections and customer service experience; insurance billing follow up experience
- Ability to handle high pressure conflict resolution
- Detail oriented, flexible problem solver; maintains a positive attitude
- Computer Experience required, Microsoft Windows, Excel, Word, Outlook
- High school graduate or above
- Mental Health experience
Benefits
- Medical, Dental, Vision
- 401k, Long Term Disability, Short Term Disability and Life Insurance
- PTO and Paid Holidays
- Training 2 weeks in AH then remote. In office rotation every 6-8 weeks for 1 day
Company Overview