About brighthush
brighthush is a forward‑thinking, technology‑driven organization that empowers communities through innovative public‑sector solutions. With a mission to streamline operations, enhance customer experiences, and drive data‑centric decision making, brighthush is at the forefront of transforming how public utilities and services interact with their constituents. Our culture is built on collaboration, continuous learning, and a commitment to excellence. Whether you’re a seasoned professional or a recent graduate, brighthush offers a dynamic environment where your contributions directly impact the lives of thousands of customers.
In an era where data is the new currency, brighthush is redefining how public services operate by integrating cutting‑edge technology, data analytics, and user‑centric design. We partner with municipalities, regional agencies, and community organizations to deliver solutions that are transparent, efficient, and scalable. Our portfolio spans smart water management, digital citizen portals, and real‑time service dashboards, all designed to improve quality of life and operational resilience.
At brighthush, we believe that every employee is a steward of public trust. That means we invest heavily in professional development, ethical data stewardship, and a culture that celebrates curiosity and innovation. If you are passionate about using your skills to make a tangible difference in the public sector, brighthush is the place for you.
Why This Role Matters
As a Remote Part‑Time Data Entry Specialist, you will be the backbone of our Customer Service Division. Your meticulous attention to detail and speed will ensure that customer information is accurate, up‑to‑date, and readily available for our teams to deliver exceptional service. In a world where data is the new currency, your role is critical to maintaining the integrity of our systems and supporting the broader mission of brighthush to provide reliable, transparent, and efficient public services.
Beyond the mechanics of data entry, you will act as a guardian of data quality, a liaison between customers and the organization, and a catalyst for continuous improvement. Your work will directly influence how quickly and accurately customers receive billing statements, service updates, and emergency notifications. In short, you help keep the lifeblood of public utilities flowing smoothly.
Key Responsibilities
- Data Capture & Validation: Enter large volumes of customer data into our proprietary Customer Information System and other Public Works software with a high degree of speed and accuracy.
- Account Management: Establish and maintain utility accounts, verify eligibility, and ensure accessibility for all customers.
- Work Order Processing: Prepare, distribute, and complete work orders, ensuring all required fields are populated and documents are correctly filed.
- Mass Communication Preparation: Compile files for mass customer communications, including billing statements and notices, and coordinate with the mailing team to ensure timely delivery.
- Document Management: Scan, retain, and archive documents in compliance with regulatory standards, maintaining a clean and organized digital repository.
- Audit & Reconciliation: Perform monthly audits of incomplete account transfer requests, identify discrepancies, and collaborate with relevant departments to resolve issues.
- Performance Tracking: Enter data into Key Performance Indicator (KPI) tracking databases, providing real‑time insights into operational efficiency.
- Continuous Improvement: Identify opportunities to streamline data entry processes, suggest automation solutions, and participate in cross‑functional improvement initiatives.
- Ad Hoc Projects: Undertake other related duties as assigned, demonstrating flexibility and a proactive mindset.
Additional Responsibilities for Growth
- Assist in the development of data entry SOPs (Standard Operating Procedures) to standardize workflows across remote teams.
- Collaborate with the IT department to troubleshoot software issues and propose user‑friendly enhancements.
- Participate in quarterly data quality reviews, providing insights that shape future data governance policies.
- Act as a point of contact for customer data inquiries, ensuring timely and accurate responses.
Essential Qualifications
- Education: High School Diploma or equivalent (GED) is required.
- Experience: Minimum of two (2) years of high‑volume data entry or typist experience, preferably in a customer service or public‑sector environment.
- Technical Proficiency: Demonstrated ability to use computer systems, typing, and 10‑key skills. Must pass a computer skills, typing accuracy, and 10‑key skills test during the hiring process.
- Judgment & Initiative: Strong independent thinking, good judgment, and a proactive approach to problem solving.
- Communication: Excellent written and verbal communication skills, with the ability to collaborate effectively across remote teams.
- Attention to Detail: Exceptional accuracy and consistency in data handling.
Preferred Qualifications
- Education: Associate’s degree in Business Administration, Data Entry, Information Management, or a related field.
- Experience: Two (2) years of high‑volume data entry experience, ideally within a public‑sector or customer‑centric organization.
- Advanced Technical Skills: Familiarity with database management, Excel (pivot tables, macros), and data validation techniques.
- Process Improvement: Experience with process mapping, workflow optimization, or Lean Six Sigma principles.
Core Skills & Competencies
- Typing Speed & Accuracy: Minimum 60 words per minute with 98%+ accuracy.
- Data Integrity: Strong focus on maintaining data quality and consistency.
- Time Management: Ability to prioritize tasks and meet tight deadlines in a remote setting.
- Adaptability: Comfortable working with evolving tools, processes, and priorities.
- Team Collaboration: Experience working in cross‑functional teams, leveraging collaboration tools such as Microsoft Teams, Slack, or Zoom.
- Problem Solving: Analytical mindset to identify root causes and propose effective solutions.
- Customer‑Centric Mindset: Commitment to delivering accurate information that supports outstanding customer service.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Data Entry Specialist, you will be positioned to:
- Progress into roles such as Data Analyst, Process Improvement Specialist, or Customer Service Manager.
- Participate in ongoing training programs covering data governance, advanced Excel, and data visualization tools.
- Engage in mentorship initiatives, pairing you with senior leaders who can guide your professional development.
- Contribute to cross‑departmental projects that shape the future of public‑sector technology solutions.
- Earn certifications in data management, Six Sigma, or project management through our learning stipend.
- Lead small projects or pilot programs that test new data entry automation tools.
We also host quarterly innovation challenges where employees can propose and prototype solutions that improve operational efficiency. Your ideas could become part of the next generation of brighthush products.
Work Environment & Culture
brighthush offers a flexible, remote‑first work culture that values work‑life balance and autonomy. Our remote teams thrive on:
- Regular virtual check‑ins and team huddles to maintain connection and alignment.
- Access to a comprehensive digital collaboration suite, including project management, file sharing, and instant messaging.
- A supportive environment that encourages continuous learning, innovation, and open communication.
- Recognition programs that celebrate achievements and milestones.
- Inclusive hiring practices that welcome diverse perspectives and experiences.
- Annual virtual retreats that combine professional development with team bonding.
We also provide a dedicated “Wellness Hub” featuring virtual fitness classes, mindfulness sessions, and mental health resources to support your overall well‑being.
Compensation, Perks & Benefits
While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:
- Competitive hourly rate commensurate with experience.
- Flexible scheduling to accommodate your personal commitments.
- Access to a virtual benefits portal featuring health, dental, and vision plans (for eligible remote employees).
- Professional development stipend to support courses, certifications, or conferences.
- Employee wellness resources, including virtual fitness classes and mental health support.
- Annual performance bonuses and recognition rewards.
- Paid time off, including sick leave, personal days, and holidays.
- Technology stipend to ensure you have the best tools for remote work.
We also offer a flexible work‑from‑home policy, allowing you to create a workspace that maximizes productivity and comfort.
How to Apply
Ready to join a mission‑driven organization where your data expertise fuels meaningful impact? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.
Apply to this Remote Part‑Time Data Entry Specialist position at brighthush
Join brighthush – Where Your Precision Drives Progress
At brighthush, we’re not just filling a role; we’re building a future where data integrity and customer satisfaction go hand in hand. If you are a meticulous, fast‑paced professional who thrives in a remote setting and is eager to contribute to a public‑sector organization that values innovation and impact, we want to hear from you. Apply today and help us shape the next generation of public‑sector solutions.
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