Note: The job is a remote job and is open to candidates in USA. Palmer Trucks is seeking a Parts Sales Representative Inside to support its parts sales operation. The role assists customers and service technicians with identifying, ordering, and supplying truck parts, while also handling sales transactions, inventory organization, product merchandising, and customer service.
Responsibilities
- Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with, and offer to assist
- Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry
- Suggest additional products and/or services to repair the problem and meet the customer’s needs
- When working the parts counter, follow the dealership's prescribed cash, credit, and check processing procedures
- Process core warranties
- Follow up on shortages and expedite by reporting to the Parts Manager
- Should be knowledgeable in product merchandising
- Attend training as prescribed by management to maintain proficiency in his/her job description
- Provides service technicians with parts as required
- Maintains the retail sales floor and displays to meet or exceed the dealership's standards
- Performs other tasks as required by the Parts Manager
Skills
- Excellent salesmanship and communication skills
- Strong work ethic and commitment to do whatever it takes to get the job done
- Understands the principles of marketing, customer service, and administration
- Sufficient manual dexterity to operate standard departmental equipment
- Ability to operate motor vehicles
- Sufficient manual dexterity to operate standard departmental equipment, for example, operate a PC, pallet jack, forklift, etc
- Ability to climb ladders, stairs, and walk for long distances
Company Overview