Note: The job is a remote job and is open to candidates in USA. Lumin Digital provides cloud-native digital banking solutions for credit unions and banks. The Partnerships Operations Manager will own the partner lifecycle and serve as the strategic and operational backbone of the company’s ecosystem alliances, driving revenue, compliance, onboarding, and go-to-market execution. The role manages cross-functional partnerships, CRM operations, financial accountability, and scalable processes across the partnership function.
Responsibilities
- Own and manage critical partner relationships end-to-end, including regular partnership and contract reviews, pricing recommendations, escalation management, and roadmap alignment to support Lumin Digital’s ecosystem alliances and strategic SLAs
- Develop and execute partnership strategies and business development initiatives that drive measurable revenue growth through targeted channels, reseller programs, and alliances — continuously refining approaches based on performance data and market opportunities
- Lead the full partner onboarding lifecycle: maintaining onboarding tracking, go-to-market milestone execution, Beta Launch standards, billing handoffs, and sales readiness requirements
- Own all contract and compliance operations independently, including ERM updates for signed agreements, vendor due diligence approvals, contract renewal tracking, and coordination with Legal and Enterprise Risk Management for compliance sign-off
- Track and manage revenue accountability across the partner portfolio: monitor referral revenue, actual billings vs. partner minimum requirements, coordinate price increases, and proactively alert stakeholders to financial risks or shortfalls
- Serve as the HubSpot SME for the partnerships team, maintaining CRM hygiene, pipeline tracking, partnership performance reporting, and ensuring data accuracy across all partner records
- Collaborate cross-functionally with Product, Sales, Legal, Finance, and Delivery to coordinate partner requests, ensure appropriate documentation (JIRA/RFI), and support new logo scope analysis leveraging AI tooling
- Design, implement, and continuously improve operational policies, procedures, and AI-assisted tools that drive efficiency and scalability across the full partnership function
- Support marketplace build, maintenance, and ongoing fintech partner engagement; execute sourcing strategies across assigned partner categories including market analysis and total cost of ownership modeling
- Perform other duties as assigned
- While performing the duties of this Job, the employee is regularly required to sit; use hands to type, handle, or feel and talk or hear
- Specific vision abilities required by this job include close vision
- Ability to occasionally lift/move up to 25 pounds
- Individuals with a disability who are otherwise able to perform the essential functions of the job may request reasonable accommodation through the Human Resources department
Skills
- While performing the duties of this Job, the employee is regularly required to sit; use hands to type, handle, or feel and talk or hear
- Specific vision abilities required by this job include close vision
- Ability to occasionally lift/move up to 25 pounds
- Bachelor's degree required; preferred fields include Business, Marketing, or a related discipline
- 7+ years in partner, sales and relationship management, business development, or account-facing roles within SaaS, fintech, or technology environment required; demonstrated track record of independently owning financial institution and partner relationships, driving revenue accountability, and managing cross-functional programs with minimal oversight
- Deep expertise in partner lifecycle management, including relationship ownership, contract governance, compliance coordination, and revenue operations in a SaaS or fintech environment
- Proven ability to develop and independently execute BPI and business development strategies that produce measurable commercial outcomes
- Proficient in Google Workspace, JIRA, Confluence, HubSpot (or equivalent CRM), and AI tools (e.g., Claude/Anthropic); comfortable with reporting and data analysis
- Strong legal and compliance acumen: ability to navigate vendor agreements, reseller contracts, and due diligence processes in coordination with legal teams
- Exceptional project management skills; able to manage multiple high-priority concurrent workstreams without close supervision
- Outstanding verbal and written communication for both executive stakeholder engagement and external partner relationship management
- 25% (approximately 33–52 work days per year for a full-time employee)
- Preferred: experience in channel sales, reseller programs, or referral partnership structures; background in high-growth SaaS or fintech; exposure to enterprise risk management and vendor due diligence frameworks
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Flexible PTO
- 12 paid holidays
- Paid sick leave
- Paid parental and family leave
- Lifestyle spending account
- Tuition reimbursement
- Cell phone stipend
Company Overview