Note: The job is a remote job and is open to candidates in USA. Channel Impact is seeking a Partner Program Operations Specialist to support a client’s Global Partner Program. The role manages day-to-day partner operations, administers partner systems, maintains accurate data, delivers reporting, and improves processes in collaboration with global stakeholders.
Responsibilities
- Support Global Partner Program Operations: Manage day-to-day operational activities, ensuring partner program processes run smoothly and efficiently
- Administer Partner Systems: Provide hands-on administration and operational support for Impartner, including the partner portal, market development funds (MDF), incentives, voucher programs, and deal registration tracking
- Maintain Data Integrity: Ensure partner records and program data are accurate, complete, and consistent across Salesforce, Impartner, and related systems
- Deliver Reporting and Insights: Prepare recurring and ad hoc reports on partner program activities, identify data discrepancies, and recommend improvements to reporting processes
- Drive Process Improvements: Identify opportunities to streamline workflows, improve data quality, reduce manual effort, and strengthen operational efficiency
- Support Program Execution: Assist with ongoing partner program initiatives, operational updates, and process enhancements
- Collaborate Across Teams: Work with global stakeholders to resolve operational issues, support program requirements, and ensure timely completion of deliverables
Skills
- 3–5 years of experience in Partner Operations, Partner Program Administration, Channel Operations, or a related role within the high-tech industry
- Hands-on experience with Salesforce and Impartner strongly preferred , including partner data management and program administration
- Familiarity with partner program processes such as deal registration, MDF, incentives, and partner portal management
- Experience maintaining large datasets, ensuring data accuracy, and preparing operational reports
- Strong organizational skills, exceptional attention to detail, and the ability to manage competing priorities
- A proactive, solutions-oriented mindset with a demonstrated ability to identify and implement process improvements
- Strong analytical, problem-solving, and communication skills
- Ability to work independently while collaborating effectively with geographically dispersed teams
- Bachelor's degree in business, marketing, information systems, or a related field
Benefits
- Remote, United States or Canada
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