Note: The job is a remote job and is open to candidates in USA. Horizon3 is a remote cybersecurity company that provides autonomous penetration testing and security assessment solutions through its NodeZero platform. The Partner Operations Manager, MSSP will build and manage operational processes for MSSP, MSP, and Telco partners, covering onboarding, activation, consumption, renewals, reporting, and recurring revenue. The role will coordinate cross-functional execution and improve workflows, systems, data quality, and automation across partner operations.
Responsibilities
- Manage the partner lifecycle from onboarding and activation through expansion, renewal, and offboarding
- Establish clear operating workflows for partner, parent-account, customer, tenant, subscriber, and end-user relationships
- Coordinate licensing, provisioning, usage, consumption, billing, and recurring-revenue processes
- Establish operating rules that distinguish service-provider relationships from traditional reseller and referral motions
- Partner with Account Owners to monitor activation, adoption, and consumption and coordinate action plans for stalled or underutilized accounts
- Maintain visibility into renewals, expansions, risks, ownership, and next actions
- Build reporting across active partners, managed customers, usage, recurring revenue, pipeline, and renewals
- Translate business requirements into workflows, decision rules, SLAs, data requirements, dashboards, and system requirements
- Partner with internal teams to improve Salesforce, PRM, provisioning, billing, and reporting workflows
- Identify and implement process and automation improvements that reduce manual work, improve data quality, and strengthen the partner experience
- Establish repeatable controls and operating rhythms that support accurate forecasting, clean ownership, and reliable partner and customer data
- Serve as the operational point of contact for MSSP and Telco requests, exceptions, and escalations
- Manage intake, prioritization, cross-functional handoffs, and follow-through across internal teams
- Communicate performance, risks, bottlenecks, and recommended actions to stakeholders and leadership
- Facilitate recurring operating reviews that align Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success around partner performance and priorities
- Learn Horizon3's MSSP and Telco models, systems, data, and partner relationships
- Assess current onboarding, provisioning, consumption, renewal, and reporting workflows
- Define partner and customer account hierarchies, ownership, and data requirements
- Document priority processes and establish an intake and escalation framework
- Launch a recurring MSSP and Telco operating review
- Recommend improvements to activation, consumption visibility, forecasting, data quality, and operational efficiency
- Give stakeholders a reliable view of partner activity, customer relationships, consumption, recurring revenue, renewals, and risks
- Create clearer, more consistent operating rules for MSSP, MSP, and Telco motions
- Improve partner activation, adoption, renewal readiness, and expansion visibility
- Reduce manual work and process friction through better workflows, systems, reporting, and automation
- Help Global Partner Operations scale with greater predictability, accountability, and cross-functional alignment
Skills
- 4+ years of experience in Partner Operations, Channel Operations, Partner Success, Revenue Operations, or a related function supporting MSSP, MSP, Telco, service-provider, or recurring-revenue business models
- Understanding of consumption, recurring revenue, renewals, expansions, and partner economics
- Experience managing complex partner and customer account hierarchies
- Ability to turn ambiguous requirements into scalable processes, controls, SLAs, dashboards, and system requirements
- Hands-on experience with Salesforce or a comparable CRM
- Strong analytical, communication, project-management, and cross-functional stakeholder-management skills
- A track record of building, documenting, and improving scalable operational processes
- Comfort working across teams, resolving ambiguity, and driving execution without relying on direct authority
- Experience with MSSP, MSP, or Telco customer and tenant models
- Experience with licensing, provisioning, billing, usage, or revenue-reconciliation workflows
- Experience with PRM platforms, business-intelligence tools, workflow automation, or data-quality programs
- Experience in cybersecurity, SaaS, telecommunications, or another recurring-revenue technology environment
- Experience launching operating reviews, partner-health reporting, or lifecycle management programs
- Experience partnering with Finance, Legal, Product, Customer Success, or Revenue Operations on commercial and operational workflows
Benefits
- Inclusive culture where everyone can thrive
- Numerous career development opportunities
- A collaborative environment that encourages creativity and out-of-the-box thinking
- A mix of remote and hybrid work models depending on role and location, including the Chicago office, where some roles require regular in-office presence
- Equity package in the form of stock options for all full-time roles
- Health, vision and dental insurance for you and your family
- Flexible vacation policy
- Generous parental leave
Company Overview