Note: The job is a remote job and is open to candidates in USA. Slate is building safe, reliable, customizable vehicles in the USA. The Partner Operations Manager will lead Regional Partner Operations Specialists and manage relationships with Vehicle Delivery Partners, overseeing onboarding, performance, operational support, and process improvement. The role will collaborate with Fulfillment, Logistics, Service, Accessories, and other internal teams to improve delivery effectiveness, partner satisfaction, and customer experience.
Responsibilities
- Be the face of Slate to our Delivery Partners
- Build and develop a high performing team of Regional Partner Operations Specialists
- Act as the main point of contact (POC) between our Delivery Partners and Slate’s internal cross functional teams, assisting with vehicle and delivery issues and driving the decision-making process to improve delivery effectiveness
- Develop and monitor performance metrics of our Delivery Partners, proactively addressing issues to optimize operations and achieve cost effective solutions while maintaining high levels of service for our customers
- Validate and approve our Delivery Partners’ monthly invoices against our internal records of work completed through thorough tracking and analytical review
- Track monthly actual costs vs plan and make suggestions for improvements to our planning process and other processes to reduce costs
- Implement and execute a vehicle and material inventory reporting and cycle counting program with our Delivery Partners intended to maintain extremely high inventory accuracy
- Assist our Delivery Partners when there are needed repairs to vehicles prior to delivery to customers
Skills
- 5+ years of experience in vehicle delivery and/or automotive distribution, preferably directly working with OEMs or Dealers
- Proven track-record of overseeing a team of Regional Support Specialists
- Proven track-record overseeing relationships with third party service providers with strong analytical and communication skills
- Strong problem solving capabilities, with attention to detail
- Comfortable in start-up environments
- A proactive, “one company” teammate with a continuous improvement approach, equally comfortable with warehousing practices, material management, business planning, and financial implications
- Capability to work cross-functionally with external partners and internal teams, building strong relationships that produce positive results
- Demonstrate the ability to effectively represent and promote the Slate brand while building meaningful connections with Delivery Partners and the Slate community
- Experience with ERP systems and Project Management tools
- Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint)
- Must have the ability to travel (up to 50%)
- Must have the ability to lift and carry up to 35 pounds
- Must have the ability to stand, walk, and perform repetitive tasks for extended periods
- Applicants must be authorized to work in the United States on a permanent basis
- Bachelor's degree in Business Administration, Supply Chain Management, Operations, or equivalent is preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Vacation
- 401k
- Eligible participation in the equity program, subject to the rules governing such programs
- Eligible participation in a discretionary annual incentive program, subject to the rules governing such programs
Company Overview