Note: The job is a remote job and is open to candidates in USA. AmeriHealth Caritas is a healthcare solutions organization focused on helping people access care, stay well, and build healthy communities. The Part-Time/Off Hour Customer Services Representative provides timely and courteous support to members, providers, and other customers through phone calls and correspondence. The role also involves conducting Health Risk Assessment Surveys, educating members, assisting with care access, and documenting and resolving inquiries.
Responsibilities
- Demonstrate a passion for providing superior customer service to our customers and continually seek to understand the needs of those we serve
- Create accurate and timely member documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented clearly and accurately
- Present and project a positive image of the company in and out of the office to fellow associates, members, providers, and the community by being courteous, helpful, energetic, respectful, and polite
- Strive to resolve an inquiry on first contact while ensuring that the inquiry has been addressed to the customer’s satisfaction by using all resources efficiently and timely
- Provide feedback and/or solutions to the supervisor to ensure continuous process improvement and a better customer experience
- Creates and supports an environment that fosters teamwork, cooperation, respect, and diversity
- Maintain an awareness of all product knowledge information
- Able to respond positively to support change within the department and the company
- Willing to be flexible regarding job responsibilities and schedule, not limited to but including overtime and holidays, as a result of contractual business requirements
- Routinely meet or exceed contact center key performance indicators
- Perform other duties as assigned
Skills
- 1 year prior customer service experience required
- High School diploma or GED required
- Excellent judgment and decision-making skills in dealing with complaints and sensitive requests required
- Ability to use PC applications in an MS Windows-based environment
- Must be in the Eastern Standard Time zone
- Nights and weekends are required
- Call center experience taking in-bound and/or out-bound calls preferred but not required
- Prior experience in the healthcare or managed care industry is preferred but not required
- Minimum 45 wpm typing skill preferred
Benefits
- Flexible work solutions include remote options
- Flexible work solutions include hybrid work schedules
- Competitive pay
- Paid time off
- Holidays
- Volunteer events
- Health insurance coverage for you and your dependents starting Day 1
- 401(k) retirement savings plan
- Tuition reimbursement
Company Overview
Company H1B Sponsorship