Note: The job is a remote job and is open to candidates in USA. Frontline Group is dedicated to providing exceptional customer service and is seeking a Part Time Customer Service Representative. This role involves delivering a white-glove customer experience, serving as the primary point of contact for high-value clients, and ensuring seamless resolution of customer inquiries.
Responsibilities
- Deliver a white-glove customer experience by keeping interactions clear, positive, and supportive
- Serve as the primary point of contact for high-value clients, delivering a polished, professional, and empathetic experience on every call
- Actively listen, identify needs, and tailor each interaction—no two calls are the same
- Take ownership of the customer journey, ensuring seamless resolution and proactive follow-up
- Document interactions thoroughly in the CRM system to ensure continuity and accuracy
- Collaborate with internal teams to resolve complex issues efficiently and maintain a premium client experience
Skills
- Must reside in the U.S in TX, SC, NC, FL, and GA
- Experience in high-touch customer service, technical support, or call center environments serving premium clients
- Exceptional verbal and written communication skills with the ability to adapt tone and language to any situation
- Naturally empathetic and patient—you don't just solve problems, you make customers feel valued and understood
- Detail-oriented and accountable, with a strong sense of ownership for each customer's experience
- Proficient with CRM systems, data tracking, and documentation
- Adaptable and professional under pressure, maintaining composure with frustrated or high-expectation customers
- High school diploma or equivalent required
- Windows 11 based PC (no MACs or Chrome Book)
- Dual monitors
- At least 16 GB of memory (RAM) with 12 GB usable
- CPU utilization should be 50% or less
- At least 256 GB of storage space (SSD preferred)
- Your computer must have an Ethernet (RJ-45) port
- Wired internet connection required
- Download speed: 20 Mbps or higher
- Upload speed: 10 Mbps or higher
- Ping: 20 MS or less
- To be considered for this role you must reside in TX, SC, NC, FL, or GA
- Experience with multichannel support (phone, chat, email)
- Associate degree or equivalent experience preferred
Benefits
- Participate in training and development programs that sharpen your “white glove” service skills.
- Benefit from a bonus structure tied to customer satisfaction and service quality—your dedication truly pays off.
- Be part of a service-first culture where excellence is recognized and rewarded.
- Work alongside a high-performing, motivated team that takes pride in delivering world-class support.
- Some benefits are subject to eligibility requirements, including employment term and other factors.
- Frontline Group is a W2 employer (we do not hire independent contractors).
Company Overview