Note: The job is a remote job and is open to candidates in USA. LifeMD is a virtual primary care and telehealth provider offering specialized treatment programs through its Virtual Patient Care platform. The Part-Time Customer Service Representative will support patients by answering questions, resolving inquiries, maintaining patient information, coordinating scheduling with the medical team, and guiding other representatives.
Responsibilities
- Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
- Answering calls from patients with a courteous and professional manner
- Provide patients with solutions to any inquiries they may have
- Maintain patient accounts and information
- Work with medical team to handle patient scheduling
- Provide leadership and guidance to other Customer Service Representatives
Skills
- 2+ years of related work experience, which can include call center, patient coordination or claims experience
- Must have 2+ years of remote work experience
- Ability to work confidential and sensitive information
- Computer literate and proficient in Google Suite
- Strong problem solving and decision-making skills
- Experience working in the medical field
Benefits
- Retirement Plan (401k, Roth 401k)
- Remote work
Company Overview