Note: The job is a remote job and is open to candidates in USA. Medix Technology is seeking a PACS Support Analyst to provide remote, overnight technical support for PACS and third-party enterprise imaging applications. The role resolves incident tickets, assists radiologists and radiologic technologists with radiology workflow issues, and delivers customer support through calls and chats.
Responsibilities
- Work hours will be Overnight Shift: 10pm-8 am, 4 days / week
- Working in a fully remote capacity to resolve incident tickets regarding PACS, Worklists, Dictation, etc
- Assisting Radiologists and Rad Techs in resolving issues with Radiology Workflow navigation, PACS and Imaging applications
- Taking calls and chats from Radiologists and Rad Techs in the field, and helping to resolve issues
- Providing exceptional customer service and support
Skills
- At a minimum, candidates must understand DICOM, Modality Worklists and the clinical aspects of troubleshooting Radiology Workflow issues
- 3-5+ years professional experience in technical support for Radiology Imaging
- PACS - Intelerad, Mosaic
- Dictation - Nuance PowerScribe or M\•Modal Fluency
- Strong communication skills and customer service abilities
- Candidates must be permanently authorized to work for any employer without the need for visa sponsorship now, or in the future
- We are seeking individuals who come from a clinical background - R.T. (R) is highly preferred
- Clinical experience as a Registered Technologist in Radiology - R.T.(R) - highly preferred
Benefits
- 100% Remote
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