Note: The job is a remote job and is open to candidates in USA. Full Circle Health Network is an integrated network of nonprofit, nationally accredited providers delivering coordinated, community-based services across California. The Outreach Analyst will support technology-enabled outreach operations by translating business needs into technology solutions, optimizing workflows, developing reporting and analytics, improving data quality, and enhancing member engagement. The role collaborates with operational leaders, technical staff, vendors, and executive leadership on enterprise technology initiatives and business process improvements.
Responsibilities
- Analyze operational workflows and identify opportunities for technology improvements and process optimization
- Serve as the primary liaison between Information Technology and operational teams
- Gather, document, and translate business requirements into functional system specifications
- Support the implementation and optimization of CRM platforms, engagement tools, and reporting solutions
- Develop dashboards, reports, and performance metrics that provide actionable business insights
- Monitor data quality and recommend improvements that enhance reporting accuracy and operational effectiveness
- Coordinate user acceptance testing (UAT), implementation activities, and solution validation
- Develop workflow documentation, business process maps, user guides, and technical procedures
- Train staff on systems, reporting tools, workflow processes, and technology best practices
- Collaborate with Information Technology, Operations, Quality, executive leadership, vendors, and external partners to implement system enhancements
- Support audits, compliance initiatives, and organizational reporting requirements
- Maintain the confidentiality of Protected Health Information (PHI) and other sensitive organizational information
- Perform other related duties as assigned
Skills
- Candidate must reside in the State of California
- Occasional travel within California may be required for organizational meetings, project implementations, provider meetings, health plan meetings, trainings, conferences, audits, and other business-related activities
- • Bachelor's degree in Information Systems, Computer Science, Business Analytics, Data Analytics, Healthcare Informatics, Public Health, Business Administration, or a closely related field, or an equivalent combination of education and experience
- • Three (3) to five (5) years of progressively responsible experience in business systems analysis, healthcare technology, reporting, workflow optimization, CRM administration, healthcare information systems, or related technology environments
- • Strong analytical, organizational, communication, and project management skills
- • Demonstrated ability to exercise independent judgment while managing multiple priorities and deadlines
- • Experience collaborating with both technical and non-technical stakeholders
- • Business systems analysis and workflow optimization
- • Data analysis and reporting
- • Process improvement methodologies
- • Knowledge of healthcare operations and population health
- • Strong analytical thinking and problem-solving skills
- • Ability to translate business needs into technology solutions
- • Excellent written and verbal communication skills
- • Ability to build collaborative relationships across multidisciplinary teams
- • Ability to manage multiple priorities and projects
- • Commitment to data integrity, confidentiality, HIPAA compliance, and information security
- This position operates primarily in a remote professional office environment and requires frequent interaction with internal departments, leadership, providers, health plans, vendors, and external business partners. Responsibilities include virtual meetings, workflow analysis, business process improvement, technology system navigation, report development, documentation, and collaboration across multiple stakeholders
- This is a remote position . The selected candidate must reside in the State of California and maintain a secure, professional home office environment from which they can perform the essential functions of the position
- Occasional travel within California is required to support organizational meetings, provider meetings, health plan meetings, trainings, conferences, audits, project implementations, and other business-related activities
- This position requires prolonged periods of sitting while working at a computer, reviewing electronic documents and data, and communicating by telephone and video conference. The position may occasionally require lifting or moving equipment or materials weighing up to 15 pounds. Qualified individuals must be able to perform the essential functions of the position with or without reasonable accommodation
- • Experience supporting Medi-Cal, CalAIM, Enhanced Care Management (ECM), Community Supports, or population health programs
- • Experience implementing or supporting CRM systems
- • Experience with SQL, Microsoft Power BI, Microsoft Power Platform, Microsoft Fabric, Microsoft Excel, or other business intelligence platforms
- • Business Analysis, Lean, Six Sigma, Agile, or Project Management certification preferred
Benefits
- Remote work arrangement
- Opportunity to make a meaningful impact by improving healthcare delivery throughout California
- Collaborative, mission-driven culture where innovation, continuous improvement, and teamwork are valued
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