Note: The job is a remote job and is open to candidates in USA. JR Cigar is one of the largest online cigar retailers in North America. The Outbound Sales Representative re-engages inactive customers through targeted outbound calls, promotes products and offers, and drives sales and customer retention. The role also maintains CRM data, captures customer insights, and collaborates with sales and service teams to improve campaign performance.
Responsibilities
- Conduct high-volume outbound calls to lapsed or inactive customers to re-establish relationships and drive sales
- Execute targeted outreach campaigns focused on reactivating high-value and previously engaged customers
- Promote current offers, bonus buys, monthly sales opportunities, and featured product campaigns during customer interactions
- Use a professional, service-oriented approach to build trust and encourage renewed customer activity
- Meet or exceed monthly sales and customer retrieval targets tied to campaign performance goals
- Drive measurable improvement in reactivation results toward the 6–7% customer retrieval/ROI objective
- Identify upsell and cross-sell opportunities that increase revenue contribution and overall customer value
- Maintain consistent follow-up practices to improve outreach effectiveness and conversion rates
- Document customer feedback regarding reasons for inactivity, including competitor use, changes in customer needs, relocation, or other relevant circumstances
- Accurately update customer records, contact information, call outcomes, and disposition notes in the CRM system
- Support ongoing CRM data cleansing efforts to improve targeting accuracy and future campaign performance
- Share recurring customer objections, trends, and insights with leadership to support sales strategy and retention planning
- Partner with inbound sales, concierge, and customer service teams to ensure a consistent customer experience
- Participate in campaign reviews, product education, sales coaching, and performance improvement discussions
- Provide feedback on campaign messaging, customer response patterns, and sales enablement needs
- Contribute to a positive, accountable, and metrics-driven team environment
Skills
- Prior experience in telemarketing, outbound sales, customer service, call center, or customer win-back campaigns required
- Strong verbal communication, active listening, persuasion, and relationship-building skills
- Results-driven mindset with the ability to work successfully in a metrics-based environment
- Ability to handle objections professionally and maintain a positive customer experience
- Comfortable using CRM systems, call tracking tools, and basic data entry processes
- Strong attention to detail, follow-through, and accountability for individual performance results
Benefits
- Full-Time position
- Remote work
Company Overview