Note: The job is a remote job and is open to candidates in USA. OrthoFi provides technology and revenue cycle management solutions that help orthodontic practices improve patient access and care. The temporary OrthoBanc Account Manager is responsible for customer relationships, support and issue resolution, account management, retention, growth, and identifying opportunities to upgrade customers to OrthoFi’s full Revenue Cycle Management solution.
Responsibilities
- Meet/Exceed customer engagement and growth outcomes in close partnership with our Sales team
- Negotiate offerings with existing customers to ensure customer retention
- Proactively engage customers and work to resolve any issues with OrthoBanc services
- Manage account portfolio and increase growth
- Understand customer needs and identify sales opportunities
- Operate as a positive influence and informal leader across the organization to provide insight into the practice experience and bring forward constructive ideas to improve our service
Skills
- Roles based outside of our Denver office can sit in any of the following states: Arizona, Alabama, Missouri, Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas. Please only apply if you are able to live and work full-time in one of the states listed above
- 3 - 5 years of experience in sales, customer success, or account management
- Or equivalent experience required
- Effective problem solver that can work cross-functionally to mitigate issues and manage escalations
- Track record of building consultative relationships with a high degree of follow-through and integrity
- Prior experience leveraging a CRM tool to track and manage customer relationships
- You must be authorized to work in the United States. The Company is unable to provide sponsorship for workers
- Bachelor's degree preferred
Benefits
- Full medical, dental, and vision benefits
- 401(k) match at 3% after 90 days
- Supportive culture with one-of-a-kind growth and development opportunities
- Option to work from home
- Employer HSA contribution
- Paid Parental Leave
- Company and team outings
- Peer-to-peer recognition program
- Vendor discounts
Company Overview