Note: The job is a remote job and is open to candidates in USA. Diverse Lynx is seeking an Oracle HCM Techno-Functional Consultant (Support) to provide production support and manage modules related to Absence Management and Benefits. The role involves troubleshooting issues, configuring systems, and supporting the Open Enrollment process while ensuring adherence to SLAs.
Responsibilities
- Provide L2/L3 support for Absence and Benefits modules, but should have worked on enhancements for Benefits and Absence requests
- Troubleshoot and resolve production issues
- Perform root cause analysis and ensure SLA adherence
- Configure and maintain: Absence plans (accrual, qualification, no entitlement), Absence types, eligibility, and validations
- Handle accruals, carryover, and balance issues
- Ensure integration with payroll and time data
- Configure benefits: Plans, options, eligibility profiles, rates
- Manage end-to-end Open Enrollment: Enrollment windows, life events, validations
- Support issues during enrollment cycle
- Ensure accurate employee enrollment and data compliance
- Develop and support Fast Formulas for: Absence accruals and validations, Benefits eligibility and calculations
- Debug and enhance existing formulas
- Knowledge/understanding of OTBI / BI Publisher (BIP) reports
- HCM Extracts and HDL
- Support quarterly releases and impact analysis
- Handle minor enhancements and configuration changes
- Coordinate with business for testing (SIT/UAT)
Skills
- 7–10 years in Oracle HCM Cloud
- Absence Management
- Benefits (Mandatory – with Open Enrollment)
- Fast Formula
- Basic Core HR
- Provide L2/L3 support for Absence and Benefits modules, but should have worked on enhancements for Benefits and Absence requests
- Troubleshoot and resolve production issues
- Perform root cause analysis and ensure SLA adherence
- Configure and maintain Absence plans (accrual, qualification, no entitlement)
- Handle accruals, carryover, and balance issues
- Ensure integration with payroll and time data
- Configure benefits: Plans, options, eligibility profiles, rates
- Manage end-to-end Open Enrollment: Enrollment windows, life events, validations
- Support issues during enrollment cycle
- Ensure accurate employee enrollment and data compliance
- Develop and support Fast Formulas for Absence accruals and validations
- Develop and support Fast Formulas for Benefits eligibility and calculations
- Debug and enhance existing formulas
- Knowledge/understanding of OTBI / BI Publisher (BIP) reports
- Knowledge/understanding of HCM Extracts and HDL
- Basic knowledge of integrations
- Support quarterly releases and impact analysis
- Handle minor enhancements and configuration changes
- Coordinate with business for testing (SIT/UAT)
- Strong experience in Absence & Benefits modules
- Mandatory Fast Formula expertise
- Experience with Open Enrollment cycle
- Strong troubleshooting and support experience
- Payroll integration knowledge
- Experience in AMS / support projects
- Basic knowledge of OIC / SQL
Company Overview