Note: The job is a remote job and is open to candidates in USA. Diverse Lynx is seeking an experienced Oracle CC&B Consultant to support utility customer care and billing environments. The role focuses on configuring, troubleshooting, testing, integrating, and supporting Oracle Utilities CC&B applications, while collaborating with business stakeholders and technical teams on requirements, documentation, implementation, and production support.
Responsibilities
- Configure and support Oracle Utilities Customer Care & Billing (CC&B) applications based on client-specific utility business requirements
- Configure and troubleshoot billing, customer care, credit & collections, field work, payments, rates, financials, and meter-related processes
- Configure new CIS divisions and dependencies
- Support Bill & Letter Composition and billing processes for gas, electricity, non-utility, and whole-bill scenarios
- Configure and support Field Activities, Sync Requests, Batch Jobs, FA/SA creation, and related CC&B processes
- Support Credit & Collections Templates and Processes
- Work with MDM interval/trend data and related integrations
- Support third-party integrations such as bill print extracts and energy-efficiency program vendors
- Collaborate with Business Analysts and business stakeholders to gather and understand requirements
- Prepare functional and technical design documents as required
- Develop application and business process flows
- Conduct unit testing and support System Integration Testing (SIT)
- Troubleshoot application and integration issues and provide appropriate resolutions
- Collaborate with technical and functional teams to ensure successful implementation and production support
Skills
- 6–8+ years of experience in Oracle Utilities CC&B / Customer Care & Billing
- Strong functional knowledge of Oracle Utilities CC&B
- Hands-on experience with CC&B configuration, troubleshooting, and testing
- Strong understanding of utility billing and customer care business processes
- Experience working with functional and technical teams
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Experience preparing functional/technical documentation and business process flows
- Experience with Oracle CC&B v2.7.0.3
- Experience with Oracle CC&B v25.4
- Utility industry experience, particularly gas and/or electric utilities
- Experience with third-party utility integrations
- Strong understanding of CC&B configuration and implementation
Benefits
- Remote work arrangement
Company Overview