Note: The job is a remote job and is open to candidates in USA. Kin Insurance is a remote-first company focused on simplifying and improving homeowners' insurance. They are seeking an Operations Training Manager to lead the training delivery function, ensuring high-impact learning experiences and effective onboarding for Operations teams.
Responsibilities
- Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
- Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
- Own and manage the Operations training calendar and team capacity, aligning training schedules with hiring plans, operational priorities, and program capacity
- Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
- Translate operational feedback and performance trends into actionable training improvements and new learning initiatives, while running continuous evaluation of all programs and team members
- Partner with nesting managers from Sales and Service to identify recurring knowledge gaps and translate them into targeted training interventions
- Collaborate with the Instructional Design Manager on course strategy, content structure, and learning methodology
- Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs, along with ensuring 100% CE completion across our teams
- Support and contribute to leadership development initiatives for Operations leaders and emerging managers
- Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives
Skills
- 5+ years of experience in training, learning and development, operations enablement, or a related field
- 2+ years of experience in a leadership role with direct reports
- The capacity to thrive within a high-speed, evolving landscape while managing ambiguity effectively
- Experience working in a highly regulated industry such as insurance, finance, health care, or other related field
- Experience managing training programs or learning initiatives across multiple teams or operational functions
- Proven ability to lead and develop trainers or facilitators in a performance-driven environment
- Strong facilitation and coaching skills with experience delivering engaging virtual or in-person learning experiences
- Ability to translate operational needs and performance data into effective learning solutions
- Strong cross-functional collaboration skills and the ability to partner effectively with business leaders
- Excellent organizational and program management skills, including experience managing complex training calendars or initiatives
Benefits
- Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
- 401(k) with company match up to 4% of eligible earnings
- Multiple medical plan options, plus dental and vision coverage
- Company-funded HSA contributions (based on medical plan selection)
- Company-paid life insurance and short-term disability
- A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
- Access to mental health support and confidential counseling resources
- Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
- Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
- Career mobility and internal growth opportunities across the organization
- Professional development budgets for certifications, conferences, and learning available, subject to management approval
Company Overview