Note: The job is a remote job and is open to candidates in USA. Liberty Dental Plan provides dental and managed healthcare services and is seeking an Operations Trainer to support operational excellence across the organization. The role develops, delivers, and evaluates onboarding, ongoing, process improvement, corrective action, and operational training while coaching employees and collaborating with cross-functional teams.
Responsibilities
- Design, develop, and facilitate instructor-led, virtual, and eLearning training programs
- Deliver onboarding and ongoing training for employees across operational functions
- Partner with department leaders, Quality Management, Learning & Development, and operational teams to identify training needs and implement effective learning solutions
- Develop training materials, job aids, presentations, assessments, and learning resources
- Create and maintain professional development and operational training curricula
- Assess employee readiness and administer knowledge checks to measure learning effectiveness
- Analyze training outcomes and recommend improvements to increase employee performance and knowledge retention
- Support training initiatives related to audit findings, corrective action plans, quality improvement efforts, and operational process enhancements
- Collaborate with subject matter experts to ensure training content remains accurate, current, and compliant
- Monitor training completion and provide reporting to leadership as needed
- Deliver individualized coaching and reinforcement training when performance opportunities are identified
- Become a subject matter expert in operational systems and processes, including the HSP platform, to effectively train and support employees
- Train employees on standard operating procedures, case processing workflows, system functionality, and departmental best practices
- Support training efforts across Utilization Management (UM), Claims, Contact Center, and other operational business areas
- Perform other duties as assigned
Skills
- Bachelor's degree or an equivalent combination of education and relevant experience
- Minimum of 4 years of experience in adult learning, curriculum development, training delivery, organizational development, leadership, or a related field
- Minimum of 2 years of experience in healthcare, dental, managed care, or related healthcare operations
- Strong knowledge of adult learning principles and instructional design methodologies
- Proven ability to develop and deliver engaging learning programs for diverse audiences
- Excellent facilitation, presentation, coaching, and communication skills
- Ability to collaborate effectively with leaders, subject matter experts, and cross-functional teams
- Strong analytical and problem-solving capabilities
- Experience developing objective assessments and measuring training effectiveness
- Proficiency with Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook
- Strong organizational skills with the ability to manage multiple priorities
- Ability to provide constructive feedback and coaching in a professional manner
- High level of professionalism, discretion, and emotional intelligence
- Self-motivated with a strong sense of accountability and initiative
- We are unable to hire or allow employees to work outside of the United States
- No relocation assistance or sponsorship available at this time
- Previous Utilization Management (UM) experience strongly preferred
- Experience supporting operational training in a regulated healthcare environment preferred
- Learning Management System (LMS) experience preferred
- HSP system knowledge preferred
Benefits
- Competitive pay structure and savings options to help you reach your financial goals.
- Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
- Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
- 100% employer-paid dental coverage for employees and eligible dependents.
- Vision insurance with low-cost premiums for employee-only coverage and dependents.
- Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
- Flexible Spending Accounts for healthcare and dependent care expenses.
- Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
- Long-term disability coverage.
- Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
- Employee Assistance Program (EAP) to support mental health and well-being.
- Generous vacation and sick leave policies, with the ability to roll over unused time.
- 10 paid company holidays.
- Tuition reimbursement for eligible educational expenses.
- Remote or hybrid work options available for various positions.
Company Overview