Note: The job is a remote job and is open to candidates in USA. Kforce Inc is seeking an Operations Trainer in Jacksonville, FL. The role involves conducting training sessions for new hires and ongoing training initiatives, while also enhancing training programs through data analysis and stakeholder feedback.
Responsibilities
- Conduct engaging instructor-led, virtual, and operational readiness training sessions for new hires, upskilling initiatives, system implementations, policy updates, and ongoing program updates
- Drive ongoing enhancement of training programs by analyzing data, gathering stakeholder feedback, and implementing iterative updates that strengthen learners' knowledge and retention
- Coordinate, schedule and deliver training initiatives on time by managing project timelines, anticipating resource needs, and ensuring all materials and sessions are completed; Design, develop, and maintain comprehensive training materials including eLearning modules, process documentation, system simulations, operational guides, job aids, SOPs, and knowledge management resources
- Train on and become proficient in operational workflows, organizational policies, customer experience procedures, and enterprise systems including EMA, SAS, MSS, and related operational tools
- Participate in User Acceptance Testing (UAT) activities for system enhancements, operational updates, workflow changes, and organizational initiatives prior to production go-live
- Execute detailed operational testing scenarios to validate workflows, identify system defects, document enhancement opportunities, and escalate operational risks or usability concerns
- Translate complex technical system updates, operational workflows and policy changes into effective and scalable training solutions for various audiences, as needed
- Train on enterprise operational readiness and go-live initiatives by ensuring employees are prepared for system, process, and policy changes
- Analyze training performance metrics, operational trends, quality insights, and employee feedback to evaluate learning effectiveness and identify continuous improvement opportunities
Skills
- Minimum of 3+ years of experience in operational training, workforce enablement, customer operations, systems support, business operations, or related environments
- Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries; Military service can substitute for professional experience and/or formal education requirements
- Demonstrated experience designing, facilitating, and evaluating training programs within corporate, operational, customer experience, or high-volume service environments
- Familiarity with adult learning principles, instructional design methodologies, and operational enablement best practices
- Experience supporting operational systems, business process workflows, or organizational change initiatives preferred
Benefits
- Comprehensive benefits including medical/dental/vision insurance
- HSA
- FSA
- 401(k)
- Life, disability & ADD insurance to eligible employees
- Salaried personnel receive paid time off
- Hourly employees are not eligible for paid time off unless required by law
- Hourly employees on a Service Contract Act project are eligible for paid sick leave
Company Overview