Note: The job is a remote job and is open to candidates in USA. BCD Travel is a global business travel company that combines technology and human expertise to simplify travel management. The Operations Technology Specialist provides first-line operations and client technology support, monitors and resolves technology cases, collaborates on root-cause analysis and implementations, and supports virtual employees and travel management systems.
Responsibilities
- Follow established processes as well as actively collaborate with teams on best practices to monitor and resolve technology support cases and provide tracking
- Partner with internal and external technology teams to perform RCAs, escalate, test, and resolve cases as necessary to resolution
- Work with virtual employees to troubleshot issues for a quick resolution
- Escalate common issues to other departments that can be resolved on a more global basis
- Communicate effectively to virtual employees via the most appropriate method to discuss procedures and common solutions
- Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
Skills
- Extensive experience in the travel industry
- Experience with Sabre GDS and online booking tools (OBTs)
- Experience supporting system enhancements, testing, implementations, and operational initiatives
- Strong understanding of travel management operations, including front-, mid-, and back-office workflows, ticketing, fulfillment, and service delivery
- Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and drive effective resolutions
- Excellent organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines
- Strong communication and collaboration skills, with the ability to work effectively across cross-functional teams
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
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