Note: The job is a remote job and is open to candidates in USA. Lumen is a trusted network provider connecting people, data, and applications through an expansive fiber network. The Operations Technician III – Federal will have in-depth technical knowledge of network operations to perform circuit and equipment restoration while proactively monitoring and resolving network issues.
Responsibilities
- Perform circuit and equipment/network restoration, recognize potential jeopardy conditions
- Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
- Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols
- Analyze network troubles, assess performance data and develop design optimization plans accordingly
- Interface with fiber vendors, telecom providers and other entities on complex technical matters
- Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
- Review and interpret electric data processing (EDP) and as-built engineering documentation
- Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
- Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms
Skills
- Minimum of 5+ years' experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
- Possess at minimum an Active/Current TS security clearance. TS/SCI is preferred
- Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers
- Flexibility with regard to work levels and shift accommodation is imperative
- Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience
- Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
- Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
- Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
- Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
- Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
- Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
- Previous experience with Gov't networks and customers
- Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
- Must be able to effectively manage multiple issues simultaneously through effective work prioritization
- Demonstrated ability to make sound decisions and logical thinking when under pressure
- Demonstrated ability to train, coach and develop technical skill set of shift technicians
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Company Overview