Note: The job is a remote job and is open to candidates in USA. Lumen Technologies provides secure, high-performance connectivity across fiber, cloud, edge, and AI workloads for enterprises, governments, and communities. The Operations Technician II will support the Department of Homeland Security and other specialized customers by maintaining fiber networks, troubleshooting and repairing network hardware, monitoring infrastructure, and responding to customer issues in a 24x7 network operations center environment.
Responsibilities
- Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks
- Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment
- Network troubleshooting and fault analysis; hardware troubleshooting and repair
- Develop and follow a MOP and anticipate problems, and proactively take corrective action
- Trouble ticket generation and response; customer interface and escalations
- Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls
- Respond to customer inquiries in a timely and professional manner
Skills
- Ability to effectively communicate with peers and customers
- Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation
- Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware
- Must have experience with application-level firewalls (proxies)
- Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI)
- Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields
- Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP)
- Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration
- Familiar with Network Monitoring tools
- Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior
- Proven ability to work in a dynamic team environment with changing requirements and competing priorities
Benefits
- A comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
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