Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is a trusted network provider for the AI-powered world, focusing on high-performance connectivity. The Operations Technician II will provide services for Professional Services Control Center customers, focusing on network systems troubleshooting, isolation, and maintenance.
Responsibilities
- Supports Network Operations Center and Repair activities for PSCC customers
- Resolves complex network problems involving network hardware, fiber, colo space and power
- Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities
- Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manage time efficiently and document all actions in the ticket system
Skills
- Understanding of Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, and/or Waveserver)
- Experience supporting Dark Fiber and Wave products Alarm Monitoring Systems (i.e. RFM, Solarwinds)
- Associate degree or equivalent education and relevant experience
- Minimum 3+ yrs related experience in specific area or equivalent
- May require technical certification
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
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