Note: The job is a remote job and is open to candidates in USA. Tailwind Group is a top twenty owner and manager of off-campus student housing, dedicated to creating a supportive workplace culture. The Operations Systems Manager is responsible for managing and optimizing systems and processes to enhance operational efficiency across the company, fostering collaboration and driving strategic goals.
Responsibilities
- Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles
- Aid in the end-to-end execution of critical projects and initiatives that drive the effective implementation and adoption of standards, practices, and processes to promote consistency in Tailwind’s core property management practices
- Create and introduce operations processes, templates, tools, job aids, reports, and dashboards that support the adoption and implementation of practices and procedures
- Develop and document standard operating procedures (SOPs) for system-related workflows
- Assist in the development, implementation, and optimization of operational systems and technologies to support the company’s business objectives
- Provide high-level peer-to-peer technical and operational support across all departments and acts as the liaison between properties and the company’s managing software system support team
- Lead system conversions for all acquisitions and dispositions:
- Review preliminary reports for discrepancies or issues and communicate issues and questions
- Responsible for new property set up
- Audit, monitor, and ensure compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility
- Identify problems and opportunities such as operational changes or industry developments
- Partner with the Corporate Operations Team to identify and agree on strategies for effectively implementing standards, practices, and processes
- Help collaborate across departments on various assignments
Skills
- Bachelor's degree in business administration or a related field
- Three or more years of progressive experience in student housing or property management
- Three or more years of experience working with Entrata software is required
- Experience managing large-scale systems, implementations, and process optimization initiatives is required
- Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously
- Possess strong administrative, organization, and communication skills
- Skilled in facility management, budgeting, analytical review of financials, supervision, and business administration
- Self-motivated and excel at working in a team environment
- Ability to have a positive and innovative approach to problem-solving
- Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook
Benefits
- Medical, Dental, & Vision Insurance for employees and their families
- Vacation & Sick Leave + 12 Paid Holidays
- 401(k) with company matching
- On-the-job training and career development
- Paid Parental Leave
Company Overview