Note: The job is a remote job and is open to candidates in USA. Scan.com is hiring an Operations System Analyst to administer the systems and tools that support its healthcare imaging operations. The role bridges Product and Operations, overseeing operational systems, reporting, workflow automation, data quality, and the rollout and support of system changes.
Responsibilities
- Own administration of our core operational systems (CRM, ticketing, workflow tools), including configuration, permissions, and data integrity
- Build and maintain reporting and dashboards that give Service Delivery, Implementation, and leadership an accurate, real-time view of operational performance
- Design and implement workflow automations that reduce manual work across Service Delivery and Implementation teams
- Act as the key bridge between Product and Operations — translating operational needs into system and product requirements, and product changes into operational impact, so the two move in lockstep
- Partner with Product and IT to scope, test, and roll out system changes that affect Operations
- Troubleshoot system issues raised by ops teams and build a clear process for triaging and resolving them
- Maintain clean, well-documented data across our operational systems, and own the standards that keep it that way
- Train and support ops users on new systems, tools, and workflows as they roll out
- Identify opportunities to apply AI and automation to recurring operational and reporting work, and pilot solutions directly
- Use AI tools directly to build internal automations, scripts, and reporting logic — treating AI as a core part of how you ship systems work, not an occasional add-on
Skills
- Experience partnering closely with Product teams — you can translate operational pain points into clear requirements, and product changes into operational impact
- You're hands-on with AI tools for analysis, scripting, and building automations — not just AI-aware, but someone who's actually shipped something with it
- Experience administering CRM, ticketing, or workflow systems (e.g., Salesforce, HubSpot, Zendesk, Notion, or similar) in an operations context
- Experience building reporting and dashboards that non-technical stakeholders can actually use
- A track record of designing workflow automations that measurably reduce manual work
- Strong analytical skills, comfortable turning messy operational data into a clear point of view
- Experience developing training or supporting non-technical users on new systems and tools
- Comfortable operating independently in a role that spans systems, data, and process, not just one of the three
- A proactive, detail-oriented approach — you notice when something's off in the data before someone has to tell you
- You build with AI, not just alongside it. You've shipped, automated, or prototyped something real using LLMs, agents, or AI tooling
- You can explain a workflow you redesigned so a machine does the boring 80%
- You have a view on where agentic systems help and where a human must stay in the loop, especially in regulated, PHI-adjacent work
Benefits
- Equity package
- Flexible remote or hybrid work options
- Dedicated personal development budget
- Medical, vision, and dental coverage
- 28+ days of paid time off across PTO and wellbeing days
- Paid parental leave
- 401k retirement plan
- All the equipment you need to do your best work
- Inclusive, people-first policies designed by our team, for our team
- Atlanta office perks: Complimentary team lunch every Wednesday, on-site gym access, roof terrace, and on-site lunch options
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