Note: The job is a remote job and is open to candidates in USA. Sparkbit 360 is seeking an Operations Support Specialist to improve customer resolution while supporting brand campaign operations, marketing, public relations, and client service activities. The role coordinates workflows, documents commitments and case decisions, manages customer or client requests, and escalates complex cases with appropriate context.
Responsibilities
- Use Knowledge Base and Multichannel Support confidently when carrying out operations support specialized execution within brand campaign operations
- Apply Creative Client Coordination without losing track of exceptions, owners, or deadlines tied to operations support specialized execution within brand campaign operations
- Document Case Management decisions clearly enough that another teammate can follow the reasoning behind operations support specialized execution within brand campaign operations
- Use sound judgment around PR Campaign Support, especially when operations support specialized execution within brand campaign operations requires escalation instead of assumption
- Coordinate the Operations Support Specialist workflow at Sparkbit360 by helping the team resolve routine issues within approved authority; this checkpoint belongs to operations support specialized execution within brand campaign operations
- Review the Operations Support Specialist workflow at Sparkbit360 by helping the team document commitments and next actions; this checkpoint belongs to operations support specialized execution within brand campaign operations
- Maintain the Operations Support Specialist workflow at Sparkbit360 by helping the team escalate complex cases with enough context for the next owner; this checkpoint belongs to operations support specialized execution within brand campaign operations
- Track the Operations Support Specialist workflow at Sparkbit360 by helping the team handle assigned customer or client requests; this checkpoint belongs to operations support specialized execution within brand campaign operations
- Own the Operations Support Specialist workflow at Sparkbit360 by helping the team review available case history before responding; this checkpoint belongs to operations support specialized execution within brand campaign operations
Skills
- Use Knowledge Base and Multichannel Support confidently when carrying out operations support specialized execution within brand campaign operations
- Apply Creative Client Coordination without losing track of exceptions, owners, or deadlines tied to operations support specialized execution within brand campaign operations
- Document Case Management decisions clearly enough that another teammate can follow the reasoning behind operations support specialized execution within brand campaign operations
- Use sound judgment around PR Campaign Support, especially when operations support specialized execution within brand campaign operations requires escalation instead of assumption
- Full-time
- Associate level
- 100% remote within the United States
Benefits
- Full-time employment
- 100% remote within the United States
Company Overview