Note: The job is a remote job and is open to candidates in USA. CLS Living is focused on delivering an unparalleled resident experience through its student housing communities and teams. The Operations Specialist supports operational functions across the property portfolio, including on-site management, marketing, leasing, software utilization, team development, customer service, and administrative processes, with 85–90% travel.
Responsibilities
- Support student housing properties with on-site management functions as assigned
- Assist in the development and distribution of property operations resources
- Implement strategic marketing plans and support leasing efforts, including marketing execution
- Ensure property management software is accurate, up to date, and fully utilized
- Partner with General Managers to build and maintain high-performing, collaborative teams
- Maintain professional standards of management, communication, and reporting
- Deliver first-class customer service to prospects and residents; ensure requests are handled promptly and professionally
- Foster a professional, friendly, and welcoming office environment
- Assist with lease processing, administration, and general administrative duties
- Support collections, evictions, and other legal/administrative processes as needed
- Contribute to the development of the company’s core strategic plan
- Fill in for open property positions as needed across the portfolio
- Perform other duties as assigned by the Supervisor
Skills
- The position requires **85–90% travel**
- The ideal candidate will be technically proficient with a strong working knowledge of building and mechanical systems
- Bachelor's degree **OR** 3–5 years of experience in student housing with a supervisory or higher management role **OR** an equivalent combination of education and experience
- Proven ability to lead, inspire, and motivate a dynamic team with a strong customer-centric mindset
- Ability to manage multiple projects simultaneously, set priorities, and meet deadlines
- Entrepreneurial mindset—creative and willing to challenge the status quo to meet the needs of our residents and company
- Excellent written and verbal communication skills
- Strong organizational and analytical skills
- Intermediate to advanced proficiency in Microsoft Office Suite and Entrata software
- Exceptional customer service skills
- Excellent time management with the ability to prioritize work effectively
- Be a passionate **mentor and team builder**, invested in the growth and development of others
- Act as an **ambassador of the CLS Living culture**, bringing energy, pride, and leadership to the community
- Have a **personal drive to excel**, grow within the company, and take ownership of their role
- Possess an **entrepreneurial spirit**, always looking for innovative ways to enhance operations, resident satisfaction, and property performance
- Demonstrate a **solutions-first mindset**, handling challenges with professionalism and integrity
Benefits
- Generous Paid Time Off (PTO)
- 401(k) with Company Matching
- Comprehensive Health, Dental, and Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Life Insurance & Parental Leave
- Employee Assistance Program (EAP)
- Relocation Assistance
- Professional Development & Advancement Opportunities
- Supportive, Fun, and Flexible Work Environment
- Access to an Unmatched Company Culture that values individuality and innovation
Company Overview