Note: The job is a remote job and is open to candidates in USA. Juul Labs is dedicated to transitioning adult smokers away from combustible cigarettes and is seeking an Operations Program and Global Supply Manager for their Global Supply Chain team. This role is crucial for managing the lifecycle of products and ensuring efficient supply chain operations to meet the company's growth needs.
Responsibilities
- Optimize product supply chains for speed to successfully meet market demand and product launch timelines
- Work closely with product development and manufacturing teams to minimize lead times while maintaining strict quality standards
- Interface daily with suppliers to manage operational execution, focusing heavily on On-Time Delivery (OTD), Overall Operational Effectiveness (OOE), and forecast execution
- Manage total product supply chain costs to ensure the fully burdened price (including material, labor, overhead, and logistics) directly aligns with corporate profitability margins
- Partner with finance and engineering to build aggressive should-costs and clear capital expenditure forecasts
- Negotiate with key suppliers to secure favorable pricing, tooling/equipment budgets, and business terms without compromising product quality
- Evaluate production constraints and manage global manufacturing capacity to seamlessly support current volumes and future product roadmaps
- Collaborate with manufacturing partners on staffing, facility foot printing, and equipment allocation to ensure infrastructure is scalable for company growth
- Implement flexible supply chain strategies capable of responding rapidly to market fluctuations, operational bottlenecks, and demand shifts
- Build, evaluate, and maintain relationships with critical contract manufacturers and component vendors to align them with JUUL's operational targets
- Anticipate vulnerabilities and draft proactive business continuity plans to mitigate risks associated with vendor performance, geopolitical fluctuations, and macro supply disruptions
- Establish metric scorecards and Clear to Build (CTB) tracking to eliminate post-ramp qualifications and unexpected disruptions
- Act as the primary champion and operational advocate across engineering, quality, product management, logistics, and finance
- Utilize KPIs to actively monitor supply chain performance, using a data-driven "sixth sense" to spark continuous improvement, process modifications, and cost-saving loops
Skills
- 5+ years of global supply chain management or complex manufacturing experience (highly preferred in Consumer Electronics, Medical Device, Aerospace, Automotive, or Pharmaceutical industries)
- Proven history of leading and influencing cross-functional matrixed teams and external partners toward aggressive timelines without relying on direct authority
- Advanced capability to switch focus between minute operational issues and high-level macro strategies; a self-starter who proactively hunts for issues and implements permanent solutions
- Deep comprehension of manufacturing cost structures, automation equipment, and design principles, including basic DFMAC (Design for Manufacturing/Assembly/Cost) metrics
- Highly proficient with standard enterprise software alongside solid familiarity with ERP and supply chain management systems
- Outstanding verbal and written presentation skills with the poise to navigate complex commercial discussions and articulate clear status reports to executives
- Open to traveling globally between 5% and 10% as required
- Bachelor's degree in Operations Manufacturing, Engineering, Business, or a closely related field
- MBA, MS, or MA degree
Benefits
- Equity and performance bonuses. Every employee is a stakeholder in our success
- Cell phone subsidy
- Commuter benefits
- Discounts on JUUL products
- Excellent medical, dental and vision, disability, and life insurance
- Plus family support
- Wellness
- Legal
- Employee assistance program benefits
- 401(k) plan with company matching
- Biannual discretionary performance bonuses
- A place to grow your career. We’ll help you set big goals - and exceed them
- People. Work with talented, committed and supportive teammates
Company Overview