Note: The job is a remote job and is open to candidates in USA. KSA Technology Partners, LLC. is seeking an experienced Operations Process Improvement Program Manager to improve operational efficiency and create scalable structure around existing programs. The role leads end-to-end programs, continuous improvement initiatives, team development, vendor management, process documentation, operational analysis, and executive reporting in a telecommunications-related environment.
Responsibilities
- Lead end-to-end program and project management initiatives
- Evaluate existing programs and develop structure, processes, and workflows to improve operational efficiency
- Identify opportunities for process improvement, cost reduction, quality improvement, and resource optimization
- Lead and support continuous improvement initiatives using methodologies such as Lean Six Sigma and Kaizen
- Oversee and develop a team of FTEs, providing empathetic leadership, coaching, and accountability
- Manage relationships and performance with vendors and external partners
- Conduct quality audits and performance reporting for internal and vendor-supported work
- Develop processes for workload balancing, resource allocation, and team/squad structure
- Document current and future-state process flows and workflows
- Analyze complex operational data and develop insights using Power BI and other business intelligence tools
- Prepare executive-level reports, presentations, summaries, and readouts
- Partner across multiple disciplines to identify operational challenges and implement sustainable solutions
- Leverage technology and emerging tools, including AI , to improve processes and organizational efficiency
- Develop clear and effective documentation, procedures, and technical communications
Skills
- • 8–10+ years of Program Management, Operations, or Process Improvement experience
- • Strong background in process improvement and operational efficiency
- • Experience with Lean Six Sigma, Kaizen, or similar continuous improvement methodologies
- • Proven ability to take an existing program and build structure, processes, and accountability around areas of improvement
- • Strong leadership skills with experience managing and developing teams
- • Excellent communication and relationship-building skills
- • Comfortable presenting to executive leadership and developing professional slide decks and readouts
- • Experience documenting process flows, workflows, and standard operating procedures
- • Proficiency with Microsoft Office, Power BI, and Visio
- • Strong technical and systems aptitude with the ability to quickly learn new tools and technologies
- No C2C, green card or citizen only
- • Experience using AI to support process improvement or operational efficiency is a plus
- • Technical writing or documentation experience is a plus
- • Telecommunications experience is helpful but not required
Benefits
- Remote work arrangement
Company Overview