Note: The job is a remote job and is open to candidates in USA. Serco supports the United States military and their families through challenging defense and counseling-related projects. The Operations Manager will oversee human resources and daily operations for the Military and Family Life Counseling contract, ensuring timely fulfillment of worldwide assignment requests and coordination of work-assignment logistics. The role also establishes procedures that support contract execution and high-quality services for eligible participants.
Responsibilities
- Oversee human resources functions and day-to-day operations for the Military and Family Life Counseling contract
- Ensure worldwide Government assignment requests (via TDLs) are filled on time and that all travel and work-assignment logistics are executed and coordinated with site stakeholders
- Establish efficient, effective procedures to support contract execution and deliver high-quality services to eligible participants
Skills
- At least five years of experience managing program operations for an international, globally dynamic, geographically dispersed, rapidly changing, and diverse program environment
- At least five years of experience with human resource management and worksite/assignment tracking, financial management, and stakeholder communications
- Demonstrate intermediate-level competencies in technology and software (i.e., Microsoft Suite, Internet navigation, Smartphone/Tablet and application navigation, video-conferencing platform navigation)
- Ability to demonstrate understanding, sensitivity and empathy for service members and their families
- This position requires you to have a valid driver's license with a clean driving record, and applicable required auto insurance compliant to the local laws and requirements
- At least two years' experience managing SLAs under an incentive-based contract
- At least two years' experience supporting military organizations
- A bachelor's degree, at a minimum, from an accredited university or college in business administration, project management, and/or similar academic professions
Benefits
- Competitive pay
- Performance-based incentives
- Comprehensive health coverage
- Health savings accounts
- Retirement plans
- Life and disability insurance
- Time-off programs that support work-life balance
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits
- Flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Optional pet insurance
- Optional home and auto insurance
- Optional additional life and accident insurance
- Optional critical illness insurance
- Optional group legal coverage
- Optional ID theft protection
- Birth, adoption, and parental leave benefits
- Employee Assistance Plan
Company Overview