Note: The job is a remote job and is open to candidates in USA. Ameresco is an energy solutions provider that develops, constructs, and operates energy efficiency, distributed energy, and infrastructure solutions. The Operations Manager – Medium Voltage will build and lead the Medium Voltage Operations & Maintenance Department, oversee nationwide preventative and corrective maintenance across Solar PV and BESS assets, manage crews and subcontractors, and serve as the internal medium voltage subject matter expert.
Responsibilities
- Lead the phased hiring plan from the initial three-person crew through the full 21-person department over five years
- Develop Standard Operating Procedures (SOPs), Method of Procedures (MOPs), Job Hazard Analyses (JHAs), and quality management systems for all medium voltage work types
- Manage the phased transition of medium voltage work from third-party contractors to internal crews, ensuring no degradation in client service levels
- Develop and manage relationships with preferred third-party MV contractors retained for surge capacity and specialty work
- Serve as Ameresco's internal subject matter expert for all things medium voltage, providing technical guidance to Operations, Asset Management, and field teams
- Manage and evaluate the performance of third-party MV subcontractors performing work not yet internalized, including scope, quality, and responsiveness
- Remotely review and assess subcontractor-reported issues, testing reports, and deliverables (e.g., DGA results, relay test reports, infrared scans, cable test results) to validate findings and identify discrepancies
- Make professional recommendations on next steps based on subcontractor findings, including repair versus replace decisions, escalation of critical issues, and prioritization of corrective action
- Serve as the technical point of escalation for complex or ambiguous MV issues identified by internal crews or subcontractors
- Oversee scheduling, dispatch, and execution of all medium voltage preventative maintenance (PM) and corrective maintenance (CM) service requests nationwide
- Ensure compliance with OSHA, NFPA 70E, and site-specific safety and regulatory requirements across all crews and regions
- Manage crew travel logistics and regional coverage optimization as the department expands from the Eastern and Mid-Atlantic region to nationwide coverage
- Own all department Key Performance Indicators (KPIs) (see Measures of Success)
- Maintain accurate, timely records of all work orders, inspections, findings, and recommendations within Ameresco's CMMS platform, AssetPlanner
- Perform initial onboarding and quarterly review of all operating MV equipment across Ameresco-owned and client-owned projects to identify critical MV spare parts required to support system operation
- Source, procure, and stock components which are common across the fleet
- Update IMS
- Establish and enforce a zero-tolerance safety culture across all crews, targeting zero recordable incidents
- Conduct quarterly safety reviews and unannounced field PPE and lockout/tagout (LOTO) compliance audits
- Ensure all technicians maintain current certifications, PPE compliance, and training requirements
- Design and manage the department's training roadmap in partnership with AVO Training Institute, SEL University, and OEM training providers
- Oversee the structured apprenticeship program, including required on-the-job training hours for advancement
- Conduct annual skills matrix assessments and competency evaluations across all technician tiers
- Develop succession plans and mentor Lead Technicians and other high-potential team members to build a leadership pipeline within the department
- Own the department's annual operating budget
- Track and report third-party cost avoidance and net savings against the department's financial plan
- Manage fleet, tooling, and consumable budgets, including vehicle procurement and replacement planning
- Participate in or oversee an on-call rotation to support 24/7 emergency corrective maintenance response, including availability on weekends and holidays as needed
- Perform other duties as assigned by the Senior Director of Operations
Skills
- This is a Remote position
- Preferably the candidate will live in the Northeast to provide adequate coverage of Ameresco's Medium Voltage projects
Benefits
- Health insurance
- Retirement plans
- Paid time off
- May be eligible for performance incentives, bonuses, commissions, or equity, depending on the role
- People-oriented insurance, investment, and incentive plans
Company Overview