Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, focused on driving customer success through innovation. The Operations Manager will manage the end-to-end contract administration lifecycle, oversee financial controls, and ensure compliance while working with various stakeholders to safeguard financial health and accelerate federal business growth.
Responsibilities
- Serve as the main operational interface between the organization and the Federal Government's Program Management Office (PMO) for a major government-wide acquisition contract (GWAC / IDIQ)
- Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries
- Execute line-item modifications (CLIN additions) via Technology Refreshment (TR) requests, ensure website ordering guidelines remain up-to-date, and strictly enforce data non-disclosure / data-restriction compliance
- Help prepare mandatory agency financial reports, provide dedicated customer support services to vehicle users, and prepare critical Contract Data Requirements (e.g., Attachment D metrics)
- Manage complex audit and financial statement risks for the expanding US Federal division, transforming the function from manual monitoring to high-leverage portfolio intelligence
- Establish rigid operational safeguards to confirm that documented project milestones and deliverables strictly align with active corporate billings
- Formulate and execute robust validations for revenue recognition (rev-rec) processes across partner-led IDIQ streams to guarantee corporate and statutory audit compliance
- Resolve visibility gaps caused by multi-tiered invoicing structures (e.g., internal entities invoicing third-party partners who subsequently invoice the federal client, combining software license and services contracts)
- Proactively lead the cleanup and detailed investigation of existing transaction variances across multiple individual project sub-ledgers
- Deconstruct massive, complex lump-sum federal payments that merge software licenses and professional services. Systematically isolate and map cash flows back into proper CRM tracking systems
- Serve as an essential financial advisor to Portfolio Delivery Leaders (PDLs) to optimize project revenue plans, pricing control, and P&L stability
- Enforce proactive pre-sales pricing models and margin management early in the project lifecycle, driving significant improvements in Bid vs. Delivered margin
Skills
- 5–8+ years of experience in Federal Financial Management, Contract Administration, or Business Operations within the US Public Sector
- US Citizenship is required, alongside the eligibility and willingness to undergo a federal background investigation to obtain a security clearance
- Hands-on experience working directly with Federal PMOs, monitoring procurement portals, responding to RFQs, and managing contract deliverables/modifications (CLINs/TRs)
- Deep, hands-on experience handling complex federal contract vehicles, billing structures, and intercompany cash application cycles
- Proven track record of untangling messy ledger data, investigating complex financial variances, and matching high-volume lump-sum payments without clean remittance advice
- Strong familiarity with enterprise CRM financial architecture and the ability to build manual offline validation frameworks when system blindspots occur
- Experience with partner-led defense or civilian contracts, or Prime/Sub relationships is highly preferred
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Company Overview