Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is dedicated to improving the health and vitality of those they serve. The Operations Lead Analyst will play a key role in enhancing provider experience by leading Business Acceptance Testing for system releases and initiatives, ensuring that solutions meet business needs and are ready for implementation.
Responsibilities
• Lead Business Acceptance Testing for assigned releases, capabilities, and initiatives, helping ensure solutions meet business needs and are ready for implementation
• Use business requirements, process risk, and release goals to define test strategy, coverage priorities, scripts, and expected outcomes
• Analyze system, asset, configuration, and process changes to identify BAT impacts, risks, and readiness needs
• Validate pricing information and related business outcomes to confirm accuracy, identify issues, and support strong provider experience
• Partner with cross-functional teams to resolve defects, remove blockers, and support implementation of new programs across Fee for Service, Fee for Value, and Flexible Network Capabilities
• Provide BAT subject matter expertise for assigned areas, guiding peers and stakeholders through complex scenarios and unclear requirements
• Contribute to continuous improvement by strengthening testing practices, standard operating procedures, and training materials
Skills
• High School Diploma or G.E.D
• 5+ years of experience in a healthcare, business operations, testing, systems, pricing, or related environment
• Experience leading or supporting business acceptance testing, regression testing, user acceptance testing, or similar validation work
• Strong analytical, problem-solving, and critical-thinking skills with the ability to assess risk and recommend practical solutions
• Ability to translate technical concepts, business requirements, and system changes into clear testing needs and business impacts
• Ability to manage multiple priorities, work independently, and stay organized in a fast-paced environment
• Strong verbal and written communication skills, including the ability to facilitate discussions and influence cross-functional partners
• Collaborative working style with the ability to build relationships and support shared team success
• Bachelor's degree in business, healthcare, information systems, or a related field
• Claims processing experience or working knowledge of claims systems
• Experience with pricing processes, provider data, Pega Enterprise Pricing Service (EPS), Stand Alone NetworX Pricer (SANP), Optum, or similar platforms
• Experience improving testing processes, creating standard operating procedures, or developing training materials
• Demonstrated adaptability and curiosity when learning new systems, processes, or business areas
Benefits
• Annual bonus plan
• Medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays
• Leaves of absence
Company Overview
• We are a health benefits provider that advocates for better health through every stage of life. It was founded in 1982, and is headquartered in Bloomfield, CT, US, with a workforce of 10001+ employees. Its website is http://www.cigna.com.
Company H1B Sponsorship
• Cigna Healthcare has a track record of offering H1B sponsorships, with 204 in 2026, 439 in 2025, 333 in 2024, 320 in 2023. Please note that this does not guarantee sponsorship for this specific role.