Remote Operations & Hospitality Manager

Descripción del puesto Unique Talent Solutions Is Hiring Aliza Hotel & Other Properties Remote Operations & Hospitality Manager We are a boutique hospitality and property management company based in Los Angeles, California. Our diverse portfolio includes a boutique hotel in Venice Beach, short-term vacation rentals (Airbnb, Booking.com, direct bookings), monthly rentals, long-term lease properties, and multiple LLC-managed real estate operations. We manage everything from guest experiences and property operations to maintenance coordination, housekeeping, vendor communication, and back-office systems across multiple properties. We are looking for a highly organized, proactive, and tech-savvy Remote Operations & Hospitality Manager to help oversee our day-to-day operations and ensure a seamless experience for our guests and team. Main Responsibilities Guest Communication & Reservations • Respond to guest inquiries via centralized platforms including Guesty (for Airbnb, Booking.com, and Direct reservations) and Whistle/Cloudbeds (for HotelTonight, Expedia, and more) via phone, email, and text. • Assist guests with reservations, check-in/check-out support, extensions, special requests, and swift issue resolution. • Monitor occupancy and reservation flow while actively helping maintain excellent guest reviews and fast response times. Property Operations & Team Coordination • Coordinate housekeeping schedules, maintenance requests, vendor communication, and supply restocking. • Follow up on work orders and property issues to ensure rooms and units are consistently guest-ready. • Maintain fluid communication with housekeepers, maintenance staff, vendors, remote assistants, and the management team to keep operations running smoothly. Systems & • Administrative Work • Manage the properties using the following tools: • PMS: Cloudbeds & • Guesty • OTAs: Airbnb, HotelTonight, Expedia & • Booking.com extranets • Operations & • Access: Operto (smart lock/access management) & • Operto Teams (Housekeeping scheduling) • Productivity: Google Workspace (Drive, Sheets, Docs, Gmail, Calendar) Requisitos Requirements • Previous experience in hospitality or property management is highly preferred. • Excellent written and verbal English communication skills. • Comfortable learning and adapting to new software quickly. • Strong organizational skills, sharp attention to detail, and the ability to multitask calmly under pressure. • Fast response times, high reliability, a quiet work environment, and a reliable internet connection. • Knowledge of revenue management to be able to maximize the properties' revenue. Beneficios Role Overview & • Compensation • Location: 100% Remote • Position Type: Long-term remote position • Schedule & Weekly Breakdown: 6 days per week, 7 hours per day. Shift Schedule (Los Angeles Time): • 8:00 AM to 9:00 AM (1 hour) • 4:00 PM to 10:00 PM (6 hours) • One day off per week (Tuesday or Wednesday, flexible). Detalles Nivel mínimo de educación: Universitario (Graduado)