Note: The job is a remote job and is open to candidates in USA. Valvoline Inc. is a leader in automotive preventive maintenance, committed to investing in people and technology. The Operations Experience Project Manager will drive the planning, coordination, and execution of Operations Experience projects, ensuring effective delivery and adoption across stores and support teams.
Responsibilities
- Support project execution during testing, pilot, and implementation phases to help remove project barriers and keep initiatives on track and delivered on time
- Write, maintain, and govern OX SOPs and supporting documentation, ensuring content is accurate, current, easy to follow, and aligned with Training and business owners for change readiness
- Act as a liaison between OX, Store Enablement, Help Desk, and Support teams to maintain the Air Traffic Control Calendar to ensure field teams are informed of upcoming projects and impacts
- Assist in developing business requirements documents that define needs, scope, and budget
- Lead and coordinate communications for OX initiatives across internal teams and external stakeholders, including major incident communications
- Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion
Skills
- Strong project management, organization, and follow-through skills with the ability to manage multiple workstreams, timelines, risks, and deliverables
- Effective written and verbal communication skills with the ability to translate operational details into clear field-ready communications and documentation
- Bachelor's degree in business administration, operations, project management, communications, or a related field preferred; equivalent combination of education and relevant experience may be considered
- 3–5 years of experience in project coordination, operations, process improvement, communications, training, documentation, or field support preferred
- Experience leading cross-functional initiatives, managing deliverables, coordinating pilots or implementations, and supporting SOP/documentation governance is strongly preferred
- Project management certification such as PMP, CAPM, Lean Six Sigma, Agile, or similar certification preferred but not required
- Proficiency with Microsoft Office tools and experience using project tracking, documentation, communication, and collaboration platforms preferred
Benefits
- Health insurance plans (medical, dental, vision)
- HSA and flexible spending accounts
- 401(k)
- Incentive opportunity
- Life insurance
- Short and long-term disability insurance
- Paid vacation and holidays
- Employee Assistance Program
- Valvoline Instant Oil Change discounts
- Tuition reimbursement
- Adoption assistance
Company Overview
Company H1B Sponsorship