Note: The job is a remote job and is open to candidates in USA. AmeriVet Veterinary Partners is dedicated to supporting veterinary practices through operational excellence and data-driven innovation. They are seeking an Operations Enablement Specialist to improve productivity by managing doctor schedules and enhancing access to care.
Responsibilities
- Review doctor schedules in EzyVet on a set weekly cadence, practice by practice, against the scheduling standards
- Find and resolve unnecessary schedule blocks — recurring holds, stale administrative blocks, oversized non-clinical blocks, and other opportunities that limit access to care
- Confirm doctor schedules are built out the required number of weeks in advance and chase down the gaps where they are not
- Check that appointment types, durations, and slot templates match the approved standards, and flag where a practice's set-up unintendedly caps its own capacity
- Make corrections directly in ezyVet once the Practice Manager has signed off; escalate anything the Practice Manager will not or cannot approve to the Operations Director
Skills
- 2+ years in veterinary practice operations, medical/dental scheduling, or another multi-site appointment-based service business
- Hands-on experience working inside a practice information management system, scheduling system, or electronic medical record
- Strong attention to detail with the discipline to work through a high volume of practices on a repeating schedule without losing accuracy
- Comfortable coaching and influencing people who do not report to them — able to get a Practice Manager to say yes
- Clear, friendly written and verbal communication; able to explain a standard without making someone feel audited
- Working proficiency in Excel and Microsoft Teams/Outlook; able to keep an organized tracker without being handed one
- Self-directed and reliable in a fully remote role
- Prior experience as a Practice Manager, lead CSR, or scheduling coordinator in a veterinary hospital
Benefits
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- 401(k) matching
- Student loan assistance
- Health, dental, vision, life insurance, and mental health resources
- Generous paid time off and holidays
- A supportive, collaborative environment where everyone feels a sense of belonging.
- This role is fully Remote
Company Overview