Note: The job is a remote job and is open to candidates in USA. Diamond Concrete Sawing is one of the Midwest’s leading concrete sawing companies, known for its commitment to safety, efficiency, and customer satisfaction. The Operations Dispatch / Scheduling Coordinator will manage the dispatch and scheduling operations, ensuring that field crews are effectively coordinated and that client needs are met promptly.
Responsibilities
- Own the daily dispatch and scheduling operation across our branches, making sure the right crews, saws, and trucks are in the right place at the right time
- Serve as the central point between clients, field crews, inside sales, and operations leadership
- Build and own efficient daily and weekly schedules by geography, crew skill, certifications, and availability
- Assign operators based on skill, certifications, client familiarity, workload, and performance
- Lead the response to delays, clients, and onsite issues, and rework schedules fast when jobs change
- Confirm site access, client readiness, and operator availability ahead of time
- Get the next day’s plan to every crew so they know where they’re headed
- Keep clients, sales, and operations informed on field conditions and changing scopes
- Be the first voice our clients hear — answer incoming calls, take scheduling requests, and turn them into booked jobs
- Manage a steady, sometimes heavy volume of calls, texts, and emails without letting anything fall through the cracks
- Confirm the details that make jobs go right — location, access, timing, and special conditions — before anything hits the schedule
- Prioritize on the fly when the phone won’t stop, and follow up so every client feels taken care of
- Audit operator timecards daily and close out work tickets — job numbers, descriptions, and photos — so billing moves without delay
- Chase down missing or inconsistent information with operators the same day, not next week
- Track and improve the numbers that matter, like on-time job starts, crew utilization, and reschedules
- Partner with the Director of Operations to plan our bi-weekly and quarterly safety meetings
- Build and refine the processes and tools that make dispatch run smoother as we grow
- Flag capacity gaps, equipment needs, and bottlenecks to leadership early, and help plan around them
- Grow into leading and developing the dispatch function as the company scales
Skills
- Experience running dispatch, scheduling, or field-service operations
- A track record of ownership
- Calm, clear decision-making in a fast-moving environment
- Strong communication and the ability to juggle a lot at once
- An eye for detail — accurate timecards, complete work tickets, and clean handoffs to billing
- Comfort with scheduling software and digital tools
- Leadership instincts, whether or not you've held the title
- Construction or trade experience is a real plus
- Experience running dispatch, scheduling, or field-service operations
Benefits
- Plus profit sharing
- Top-tier equipment, technology, and OSHA-certified training
- A team that has your back on the smooth days and the hard ones
- Real ownership of a role you can shape and grow with
- Leadership that means it when we say your time off and your life outside work matter
Company Overview