Note: The job is a remote job and is open to candidates in USA. VARITE India Private Limited is a global information technology services and consulting company serving clients across numerous countries and industries. The Operations Coordinator will support day-to-day marketplace operations across customer support, catalog management, onboarding, fulfillment, order management, refunds, and returns while coordinating with internal teams, buyers, sellers, and logistics partners. The role will also maintain operational records, resolve issues, and recommend process improvements to improve marketplace efficiency.
Responsibilities
- Provide day-to-day administrative and operational support for marketplace activities
- Ensure operational tasks are completed accurately and within agreed timelines
- Support customer service operations by responding to inquiries, coordinating issue resolution, escalating complex cases, and following up until closure
- Assist with catalogue management, including product data entry, information validation, image and attribute checks, SKU updates, and listing error corrections
- Support customer and seller onboarding by collecting required information and validating documentation
- Coordinate account setup activities and track onboarding progress
- Monitor order flow and fulfilment status and coordinate with internal teams and logistics partners
- Follow up on delayed, failed, and exception orders to ensure timely resolution
- Support order management activities, including manual order checks, status updates, delivery coordination, cancellations, and issue tracking
- Coordinate refund and return processes by validating return requests, tracking return status, supporting refund processing, and maintaining proper documentation
- Maintain accurate operational trackers, reports, and records covering onboarding, catalogue updates, orders, fulfilment issues, returns, refunds, and customer support cases
- Identify recurring operational issues and document process gaps
- Recommend process improvements to reduce manual effort and improve marketplace efficiency
Skills
- Experience: 5- 8 years
- 3–5 years of experience in operations, administration, customer support, e-commerce, marketplace operations, logistics, or a related field
- Strong attention to detail with the ability to manage high volumes of manual tasks accurately
- Good understanding of customer support, order lifecycle, fulfilment, refunds, and returns processes
- Comfortable working with spreadsheets, trackers, dashboards, and basic reporting tools
- Strong communication, coordination, and follow-up skills
- Ability to coordinate effectively with internal teams, sellers, buyers, and third-party partners
- Ability to manage multiple priorities and deadlines in a fast-paced operational environment
- Strong problem-solving mindset with the ability to identify issues, escalate appropriately, and support timely resolution
- Experience with marketplace platforms, CRM tools, order management systems, or cataloguing tools is preferred
Company Overview