Note: The job is a remote job and is open to candidates in USA. Ryder is hiring an Operations Coordinator for its Supply Chain Solutions division in New Albany, Ohio. The role manages relationships with network carriers to support SOP compliance, delivery performance, billing, and customer satisfaction.
Responsibilities
- Print delivery tickets for inbound trucks and fax them to Network Carriers
- Research and update orders on Restoration Hardware’s “Ready to be Scheduled” (RTBS) report; work with Network Carriers to get orders scheduled
- Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations
- Manage the Open RA report (monthly)
- Research orders on the “Over 50” report (orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow up survey with the customer to confirm delivery; update system so we can invoice the client
- Respond to pending invoice questions from the Network Carrier Invoicing Team
- Validate and update complete dates in iDirect for orders that have a scheduled date
- Assist Operations Supervisor with building return trucks
- Serve as backup for Operations Supervisor’s phone and email
- Performs other duties as assigned
Skills
- Operations background (Logistics and/or Transportation)
- Meets corporate competency model requirements
- Organization skills
- Ability to understand and follow work procedures
- Communication skills (verbal and written)
- Ability to build professional relationships
- Practical Learning skills
- One (1) year or more years related experience required
- Candidates must be authorized to work for any employer in the United States without requiring current or future visa sponsorship
- Bachelor's degree preferred
Benefits
- Medical, dental, and vision benefits start at 30 days
- 401(k) savings plan with a company match
- Discounted employee stock purchase options
- Employee discounts on tools, cars, appliances, travel, and more
- All major holidays paid
- Paid time off within your first year
- Up to 12 weeks of paid maternity leave
- For all full-time positions only: prescription, life insurance, and disability insurance options
- For all full-time positions only: paid time off for vacation, illness, bereavement, family, and parental leave
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