Note: The job is a remote job and is open to candidates in USA. Phillips is a company that focuses on efficient operations and project progress within their Digital Systems team. The Operations Coordinator will serve as a central hub of coordination, managing various administrative tasks and ensuring smooth communication across departments to enhance workflow and customer satisfaction.
Responsibilities
- Managing the team inbox and work queues
- Handling daily administrative tasks and customer inquiries
- Assisting with expense reports
- Maintaining accurate records within our D365 CRM
- Proactively engage with partners to document customer product configurations
- Managing complex pre-sales quote workflows—from initial request and order fulfillment through training delivery and post-sale follow-up
- Facilitating seamless handoffs and clear updates across Sales, Operations, Applications Engineers, Digital Product Experts, Contracting, Service, and Accounting
- Designing and maintaining simple tracking tools, checklists, and status reports to give leadership full visibility into queue health, response times, and overall throughput
- Taking ownership of routine workflows, routine problem-solving, and cross-departmental alignment
Skills
- Exceptional attention to detail
- Strong problem-solving skills
- Customer-first mindset
- Ability to juggle multiple priorities
- Experience in managing team inbox and work queues
- Experience handling daily administrative tasks and customer inquiries
- Experience assisting with expense reports
- Experience maintaining accurate records within D365 CRM
- Ability to engage with partners to document customer product configurations
- Experience managing complex pre-sales quote workflows
- Strong communication skills
- Strong organizational skills
- Ability to design and maintain tracking tools, checklists, and status reports
- Ability to take ownership of routine workflows and problem-solving
- Ability to ensure cross-departmental alignment
Company Overview